Tsehay Bank, a modern and forward-thinking share company established in 2022, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Officer. Licensed to operate under the banking business proclamation, Tsehay Bank is committed to delivering sustainable value for our stakeholders through exceptional customer experiences and the utilization of state-of-the-art technology. This is a significant opportunity to contribute to a growing and innovative bank that is committed to providing excellent service and building strong relationships with its customers. We are seeking a skilled professional who is passionate about customer service and eager to advance their career in the banking sector.
At Tsehay Bank, we believe that our employees are essential to our success. We are committed to providing a supportive and collaborative work environment where individuals can develop their skills, grow their careers, and make a meaningful impact on the organization. As a Customer Service Officer, you will play a vital role in providing exceptional service to our customers, building relationships, and contributing to the overall success of the bank. We value integrity, innovation, and a commitment to excellence in all that we do. Joining Tsehay Bank means becoming part of a dynamic and growing team that is dedicated to serving the needs of our customers and community.
We understand the importance of creating a positive and rewarding work environment for our employees. At Tsehay Bank, we offer competitive salaries and benefits packages, and we are committed to fostering a workplace where individuals feel valued, respected, and empowered to succeed. We provide opportunities for professional development and advancement, and we are dedicated to fostering a culture of continuous learning and innovation. If you are passionate about customer service and you are seeking a challenging and rewarding career with a modern and growing bank, we encourage you to apply for the position of Customer Service Officer at Tsehay Bank.
Position: Customer Service Officer
The Customer Service Officer is responsible for providing exceptional customer service, building relationships with customers, and handling various customer inquiries and transactions. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing a positive and efficient service experience. The Customer Service Officer will also be responsible for promoting bank products and services, ensuring compliance with bank policies and procedures, and contributing to the overall success of the branch.
Qualification and Experience Requirements
To be considered for the position of Customer Service Officer, candidates must possess a BA degree from a recognized higher learning institution in one of the following fields: Accounting and Finance, Management, Business Administration, Marketing Management, or a related discipline. A minimum of 2 years of experience as a Junior Customer Service Officer is also required.
Place of Work
This position is located in Mekelle.
Application Process
The deadline for submitting applications is March 14, 2025. Interested and qualified applicants who fulfill the above requirements are invited to send their updated resume and work experience in PDF or Image format within five (5) consecutive days following the announcement in the newspaper. Applications must be submitted through the following link: https://forms.gle/v6K7Fa6VJPTy1Dow6
Please note that only shortlisted applicants will be contacted.