Nyala Insurance S.C. (NISCO), a well-respected and prominent insurance provider in Ethiopia, is currently looking for a dedicated and enthusiastic individual to join our team as an Assistant Customer Experience Officer. Since our establishment in 1995, we have been committed to providing comprehensive insurance solutions and maintaining a strong financial standing within the Ethiopian market. This is a unique opportunity to contribute to a thriving organization that values its employees and is dedicated to providing exceptional service to its customers. We are looking for a motivated and customer-focused individual who is eager to learn, grow, and contribute to the success of our customer experience initiatives.
At Nyala Insurance, we understand the importance of creating positive and lasting relationships with our customers. As an Assistant Customer Experience Officer, you will play a vital role in ensuring that our customers receive the highest level of service and support. You will be responsible for assisting in the implementation of customer experience strategies, addressing customer inquiries and concerns, and contributing to the overall enhancement of our customer service processes. This position offers a valuable opportunity to develop your skills in customer service, communication, and problem-solving, while working in a supportive and collaborative environment.
Nyala Insurance is committed to fostering a workplace where employees feel valued, respected, and empowered to succeed. We offer a competitive salary and benefits package, along with opportunities for professional development and career advancement. We are looking for individuals who are passionate about customer service, have a strong work ethic, and are committed to upholding our values of integrity, responsiveness, cooperation, and stress tolerance. If you are seeking a fulfilling career with a leading insurance company in Ethiopia, we encourage you to apply for the position of Assistant Customer Experience Officer.
Position: Assistant Customer Experience Officer
The Assistant Customer Experience Officer will support the development and implementation of strategies aimed at improving customer satisfaction and loyalty. This role involves handling customer inquiries and complaints, gathering customer feedback, and assisting in the analysis of customer data to identify areas for improvement. The Assistant Customer Experience Officer will also contribute to the training and development of customer service staff and ensure that all customer interactions are conducted in a professional and courteous manner. Effective communication, problem-solving skills, and a genuine desire to help customers are essential for success in this position.
Qualification and Experience Requirements
To be considered for the position of Assistant Customer Experience Officer, candidates must possess a Bachelor’s degree in one of the following fields: Management, Accounting, Economics, Marketing, Banking, or Insurance. No prior work experience is required; however, candidates must be no older than 35 years of age. We are seeking individuals with exceptional soft skills, including a strong sense of integrity, the ability to respond quickly and efficiently to customer needs, a cooperative and team-oriented attitude, and the ability to maintain composure and effectiveness under pressure.
Key Soft Qualities
Integrity is paramount; we seek individuals who demonstrate honesty, ethical behavior, and trustworthiness in all interactions. Quick responsiveness is crucial for addressing customer inquiries and resolving issues in a timely manner. A cooperative attitude is essential for working effectively with colleagues and contributing to a positive team environment. Stress tolerance is necessary for maintaining composure and providing excellent customer service even in challenging situations.
Application Process
The closing date for applications is March 11, 2025. Interested applicants who meet the above requirements are invited to submit their application, including a non-returnable copy of their CV and credentials. Applications can be submitted either by postal mail to the address provided below or in person at our Head Office, located at Protection House, 3rd floor, Room No. 307, around 22 Mazoria Mickey Leland Road in Addis Ababa.
Please note that only shortlisted applicants will be contacted and invited for an interview.
Address for Application Submission
NYALA INSURANCE S.C. (NISCO)
PROTECTION HOUSE
P.O. Box 12753
Addis Ababa
We look forward to receiving your application and considering you for this valuable opportunity to join the Nyala Insurance team!