People in Need (PIN) is a global organization committed to making a lasting difference in the lives of vulnerable populations. Established with a mission to provide humanitarian aid and development support, PIN has been working tirelessly to address the root causes of poverty and injustice. With a presence in over 30 countries, PIN is driven by a vision of sustainable development, equality, and human dignity. The organization’s initiatives in Ethiopia focus on improving livelihoods, building resilience, and ensuring accountability to communities through innovative programs and interventions.
In Ethiopia, PIN operates with a dedicated team of professionals passionate about transforming lives. The organization has implemented several impactful projects across various regions, addressing critical issues such as education, health, food security, and emergency relief. At the heart of its mission lies a commitment to accountability, transparency, and responsiveness, which is exemplified by the Community Feedback and Response Mechanism (CFRM). By fostering strong relationships with local communities and stakeholders, PIN ensures that its interventions are both effective and meaningful.
PIN’s work culture emphasizes inclusivity, respect, and continuous learning. Team members are empowered to grow professionally while contributing to a shared purpose. With robust policies and systems in place, PIN is not only a trusted partner to donors and beneficiaries but also a preferred employer for those seeking a fulfilling career in the humanitarian and development sectors.
Become a CFRM Officer
Role Overview
The CFRM Officer plays a pivotal role in ensuring accountability to beneficiaries, communities, and donors by managing PIN’s Community Feedback and Response Mechanism in Ethiopia. This system is vital for addressing feedback, complaints, suggestions, and queries from project participants, with a particular focus on emergency (EM) projects. The role requires collaboration with various stakeholders, including program teams, field staff, and community members, to establish effective communication channels and integrate CFRM principles into all programs.
Key Responsibilities
As a CFRM Officer, you will support the establishment and strengthening of the CFRM system in PIN’s Emergency Projects. This involves ensuring that communication tools are accessible and user-friendly for beneficiaries. You will work closely with the MEAL (Monitoring, Evaluation, Accountability, and Learning) team to include CFRM tools in data collection processes and promote accountability across all PIN projects.
In addition to managing CFRM channels such as hotline numbers, suggestion boxes, and emails, you will ensure the confidentiality of all reported cases and adhere to PIN’s policies and protocols. Reporting and case communication will also be a critical aspect of your role, requiring you to provide insights to program teams for adaptive programming.
Qualifications and Skills
Candidates should possess a BSc/BA degree in Public Administration, Community Development, Social Sciences, or related fields. Experience in CFRM or MEAL, coupled with skills in data collection tools like Kobo, will be advantageous. Proficiency in Amharic, English, and Oromiffa is essential, with knowledge of additional local languages considered a bonus. Strong communication, organizational, and problem-solving skills are critical, along with the ability to work under pressure and manage competing priorities.
Why Join People in Need?
PIN offers a comprehensive benefits package, including medical and accident insurance, transport allowances, pension contributions, and annual leave. Staff members also benefit from professional development opportunities through internal and external training programs, an online learning platform, and capacity-building initiatives. PIN fosters a supportive and inclusive work environment, providing opportunities for career growth and international exposure.
The organization’s commitment to safeguarding and ethical practices ensures a safe and respectful workplace. PIN takes pride in its diverse workforce and encourages women and individuals from varied backgrounds to apply.
How to Apply
If you are passionate about accountability and community engagement, this is your chance to make a meaningful impact. Interested candidates should submit their CV and cover letter via the following link: Apply Here. The application deadline is December 6, 2024.
For further information, you can reach out via email at [email protected]. Learn more about PIN’s commitment to safeguarding and key policies at PIN Policies.
Join People in Need and be part of a team that is dedicated to transforming lives and building a better future for communities in need.