Meklit Microfinance Institution S.C. stands as a pivotal engine for financial empowerment in Ethiopia. Our origins trace back to a deep-seated commitment to providing essential financial and non-financial support to small and medium enterprises, and crucially, to low-income communities, with a particular focus on women across both urban and rural settings. Built upon the foundations of proclamation no. 40/96, and subsequently enhanced by proclamation 626/2009 from the National Bank of Ethiopia, our institution represents a transformed model of commercial microfinance. Our ongoing dedication ensures these underserved segments of the population gain access to the resources needed to foster sustainable livelihoods and actively contribute to the nation’s economic advancement.
The cornerstone of Meklit Microfinance’s operational philosophy is an unwavering commitment to superior customer care. We recognize that the relationships we cultivate with our clients form the very bedrock of our organizational success. We strive to foster an inviting and nurturing setting for everyone we serve, delivering tailored assistance and guidance to help them attain their individual financial aspirations. Recognizing that access to relevant financial services is critical in empowering communities, we dedicate ourselves to expanding our service reach and pioneering inventive approaches that cater precisely to the specific requirements of those we aim to support. We seek individuals who are passionate about serving people and who are determined to positively impact the lives of others.
An exceptional opportunity now exists for a highly driven and dedicated Customer Service Officer to integrate into our team. As a key contributor to our mission of uplifting communities, the ideal candidate embodies a genuine commitment to customer satisfaction, coupled with impeccable communication skills. This opportunity is based at our Kolfe Branch situated in Addis Ababa, offering a unique prospect to work within a vibrant, supportive team environment, while playing a significant role in the continuous growth of a leading microfinance institution deeply rooted in Ethiopia.
Core Responsibilities of the Customer Service Officer
As a Customer Service Officer at Meklit Microfinance, you will serve as the primary point of contact for our diverse clientele, diligently providing them with outstanding service and ongoing support to effectively meet their varied financial requirements. The role encompasses effectively managing customer inquiries, skillfully resolving potential complaints, accurately processing financial transactions, and actively promoting the full spectrum of our financial products and service solutions. Your capacity to establish solid rapport with our valued clients, gaining a clear understanding of their individual needs, and offering targeted and tailored solutions will be paramount in contributing to our organizational goals. As a pivotal bridge connecting our institution with the wider communities we serve, you will ensure our clients experience a consistently high level of support, built on trust and mutual understanding.
The scope of your duties extends to handling a diverse range of customer inquiries, both in face-to-face settings and through effective telephone communication, offering accurate and timely information related to our comprehensive suite of products and services. You will be called upon to expertly assist clients through the process of opening new accounts, diligently processing loan applications, and actively managing their diverse financial transactions with precision and care. Addressing and resolving any customer complaints or potential concerns with demonstrable empathy and consummate professionalism is vital, reinforcing the values of respect and ensuring each client feels duly recognized and valued. Maintaining meticulous records of all customer interactions and every related transaction will also constitute a core element of your responsibilities.
In addition to the above responsibilities, this key role requires that you actively promote our portfolio of tailored financial products and services to both prospective and established clients, clearly communicating the associated benefits and features of each offering. You will assist clients in selecting those options best tailored to meet their precise and evolving individual financial needs. You will also support marketing initiatives and actively participate in community outreach events, designed to heighten public awareness of our offerings and attract new clients into our growing network. An ability to contribute effectively as a key team member, adapting seamlessly to shifting priorities, and upholding a uniformly positive and proactive approach will be critical to ensuring ongoing success in this pivotal role.
EDUCATION/TRAINING Requirements:
Applicants must hold a minimum Level IV/Diploma or possess an equivalent or higher qualification in fields such as Accounting, Banking, or other related areas of study.
EXPERIENCE Expectations:
Candidates will ideally possess between zero and one year of relevant professional experience in a similar customer-facing role.
DESIGNATED Duty Station:
This position is specifically assigned to our Kolfe Branch, located in Addis Ababa.
APPLICATION Closing Date:
The deadline for receiving all applications is 11:00 local time on March 3, 2025.
APPLICATION Submission Process:
Interested candidates who meet the stated requirements are encouraged to submit a comprehensive Curriculum Vitae (CV), a detailed Application letter, and any relevant non-returnable supporting credentials within five (5) days from the initial date of this job announcement, directly to the designated registration locations. Note that female applicants are particularly encouraged to apply.
DESIGNATED Registration Locations:
Applications should be delivered to our Head Office located at CMC, in front of Tshay Real Estate, Addis Africa International Conversation and Exhibition Center, 1st Floor. Submissions can also be mailed to Post Office Box: 27634/1000 A/A or sent electronically to the following email addresses: sittishifa@gmail.com, thomasyalew6@gmail.com