Kacha Digital Financial Services S.C is at the forefront of Ethiopia’s digital transformation, providing innovative financial solutions to drive economic and social development. As the first private payment instrument issuer licensed by the National Bank of Ethiopia, Kacha has established itself as a trailblazer in the financial technology industry. With its focus on inclusivity, Kacha is dedicated to delivering accessible, affordable, and secure services, including mobile money, bill payments, remittances, and merchant payments.
Kacha’s mission goes beyond delivering financial services; it strives to create lasting value for customers, employees, and society. The company’s commitment to fostering financial inclusion ensures that underserved and unserved communities can participate in Ethiopia’s growing digital economy. By leveraging cutting-edge technology and customer-centric approaches, Kacha continues to empower individuals and businesses across the nation.
If you are passionate about innovation, committed to excellence, and eager to contribute to Ethiopia’s digital future, Kacha invites you to join its dynamic team. The company is currently seeking qualified candidates for various roles that are critical to its operations and growth. Below are the details of the available positions and application process.
Senior Quality Assurance and Process Engineer
The Senior Quality Assurance and Process Engineer will play a pivotal role in ensuring the quality and reliability of Kacha’s digital financial services. This position involves designing and implementing quality assurance processes, conducting audits, and driving operational improvements to meet industry standards and regulatory requirements.
Candidates must hold a bachelor’s degree in Software Engineering and have at least three years of proven experience as a quality assurance engineer. Strong analytical and problem-solving skills, attention to detail, and familiarity with quality control principles are essential. The role also requires the ability to collaborate with cross-functional teams, implement testing methodologies, and track performance metrics to ensure continuous improvement.
This position offers an opportunity to work at the intersection of technology and finance, contributing to Kacha’s mission of delivering high-quality digital financial solutions. The ideal candidate will have the expertise and dedication needed to uphold the company’s standards of excellence.
Mobile App Developer
As a Mobile App Developer, you will be responsible for designing, developing, and maintaining mobile applications that enhance the customer experience. The role includes analyzing user requirements, creating functional designs, and implementing solutions that align with Kacha’s operational needs.
Applicants should possess a bachelor’s degree in Software Engineering, Computer Science, or a related field, along with at least three years of experience in mobile app development. Proficiency in Flutter, strong problem-solving abilities, and effective communication skills are required. The developer will also assess the performance of existing applications and recommend improvements to ensure seamless functionality and user satisfaction.
This role is ideal for individuals with a passion for technology and a commitment to innovation. By joining Kacha, you will have the opportunity to develop cutting-edge applications that contribute to Ethiopia’s digital transformation.
Training and Business Support Expert
The Training and Business Support Expert will be responsible for designing and delivering training programs to enhance the skills and performance of Kacha’s teams. This position involves creating up-to-date training materials, facilitating onboarding, and identifying areas for operational improvement.
Candidates must hold a bachelor’s degree in any field and have at least two years of experience in training or business support, preferably within the digital financial services industry. Strong communication and interpersonal skills, along with an understanding of quality control principles, are essential for success in this role.
This position offers an opportunity to support Kacha’s mission by ensuring that employees and clients are equipped with the knowledge and tools needed to thrive in a rapidly evolving digital landscape.
Junior Customer Service Representative
The Junior Customer Service Representative (CSR) will handle customer inquiries, resolve issues, and promote the adoption of Kacha’s digital financial services. This role requires fluency in Amharic and English, with proficiency in Tigrigna or Oromigna considered an advantage.
Applicants should have a bachelor’s degree in any field and at least six months of experience in customer service or call center operations. Excellent communication skills, patience, and a customer-focused approach are crucial for success. CSRs will educate customers about Kacha’s services, address technical issues, and ensure high levels of satisfaction through professional and empathetic interactions.
This role provides an opportunity to build meaningful relationships with customers while contributing to Kacha’s vision of financial inclusion and empowerment.
Application Process
If you meet the qualifications for any of the positions above, Kacha Digital Financial Services S.C invites you to apply and become part of a team that is transforming Ethiopia’s financial sector.
Interested candidates can complete the application form available at the following link: Kacha DFS S.C Job Application Form.
The application deadline is January 15, 2025. Don’t miss this opportunity to join a company that is driving change and shaping the future of digital finance in Ethiopia.