VisionFund Micro Finance Institution (S.C), a leading financial institution established under Proclamation No. 40/96, is dedicated to providing financial services to productive communities in rural and urban areas across Ethiopia. With operations in four regional states, VisionFund is committed to fostering economic growth and empowering individuals through accessible financial solutions. The institution is now inviting qualified and motivated professionals to join its team in two key positions: Resource Mobilization and Customer Service Officer and Senior Resource Mobilization & Customer Service Officer. If you are passionate about making a difference and have the skills to contribute to the institution’s mission, this is your opportunity to be part of a transformative organization.
VisionFund Micro Finance Institution (S.C) is seeking candidates who are not only skilled but also share the institution’s vision of promoting financial inclusion and sustainable development. The roles require individuals with strong leadership, analytical, and communication skills, as well as a deep understanding of resource mobilization and customer service. These positions are open to both male and female applicants, with a strong emphasis on encouraging women to apply. The application deadline for both roles is February 17, 2025, so ensure you submit your application on time to be considered.
To apply, candidates must submit an application letter, an updated Curriculum Vitae (CV) with the names and addresses of up to three references, and send their application via email to [email protected]. Please mention the position title, Resource Mobilization & Customer Service Officer, in the subject line of your email. Below are the detailed job descriptions for each position.
Resource Mobilization and Customer Service Officer
The Resource Mobilization and Customer Service Officer will play a critical role in supporting regional and branch offices in resource mobilization efforts. This position involves preparing operational plans and budgets, ensuring compliance with saving mobilization guidelines, and initiating improvements to the institution’s saving products. The officer will also visit regional and branch offices to gather feedback from employees and customers, providing technical assistance to enhance operational efficiency.
Candidates for this role must hold a BA Degree in Banking and Finance, Accounting, or a related field, and have at least four years of relevant experience. Strong leadership, communication, and teamwork skills are essential, along with a firm belief in gender equality and sustainable development. Proficiency in basic computer applications and excellent written and oral communication skills are also required. The position is based in the North Regional Operation Office and offers a permanent employment contract with an attractive salary.
Senior Resource Mobilization & Customer Service Officer
The Senior Resource Mobilization & Customer Service Officer will oversee the implementation of VisionFund’s saving policies and procedures, ensuring that branch and area targets for resource mobilization are met. This role involves conducting market surveys, organizing focus group discussions with prospective savers, and actively marketing the institution’s deposit products and services. The officer will also provide technical assistance to branches, ensuring fast and quality customer service while adhering to established policies.
Applicants for this position must hold an MA/MBA/BA in Management, Banking, Marketing, Economics, or a related field, with at least five to seven years of relevant work experience. A strong understanding of saving principles, data analysis techniques, and VisionFund’s saving policies is required. The ideal candidate will possess excellent analytical, interpersonal, and communication skills, along with the ability to train, mentor, and coach team members. This position is based in Addis Ababa and offers a permanent employment contract with a competitive salary.
How to Apply
Interested candidates who meet the qualifications for either position are encouraged to submit their application letter and updated CV with references to [email protected]. Ensure that the subject line of your email clearly states the position title, Resource Mobilization & Customer Service Officer. Applications must be submitted by February 17, 2025.
VisionFund Micro Finance Institution (S.C) is an equal opportunity employer and strongly encourages women to apply. Join us in our mission to empower communities and drive sustainable development through accessible financial services. Apply today and take the first step toward a rewarding career with VisionFund.