At the heart of Ethiopia’s thriving healthcare sector stands Nordic Medical Centre, an organization that has built a strong reputation for providing world-class medical services in Addis Ababa. Nordic Medical Centre is dedicated to offering high-quality healthcare solutions to its patients, while also creating a work environment where its employees can thrive professionally. The clinic’s mission is to ensure that every client receives personalized care, superior customer service, and the attention they deserve from the moment they walk through the door.
As a leading medical facility, Nordic Medical Centre takes pride in its commitment to excellence. The center offers a broad range of healthcare services and is supported by a skilled team of healthcare professionals. From consultations to advanced diagnostics, Nordic Medical Centre ensures that every patient is treated with the utmost care and respect. As the medical center continues to expand its reach and services, it is now looking to add a new member to its customer service team. This new role presents a unique opportunity for a motivated individual to join a highly respected institution that plays an important role in the community.
As part of its ongoing efforts to provide exceptional service, Nordic Medical Centre is currently seeking a dedicated and professional Customer Service Representative. This key role requires a dynamic individual who will act as the first point of contact for the clinic, ensuring that clients receive the best possible service and that all administrative tasks are completed accurately and on time. The ideal candidate will be responsible for managing the flow of people through the clinic, greeting and registering clients, handling inquiries, and providing general administrative support across various departments. With a primary focus on client satisfaction, this position offers an exciting opportunity for those looking to contribute to the well-being of their community while developing a career in the healthcare industry.
Job Responsibilities: Your Role in Customer Care at Nordic Medical Centre
As a Customer Service Representative at Nordic Medical Centre, your main responsibility will be to ensure that all clients feel welcome and supported from the moment they enter the clinic. You will act as the first point of contact for both in-person visitors and those who reach out via phone or email. Your role will involve warmly greeting and registering all clients at the customer service point, ensuring that they receive relevant information about services in a clear and respectful manner. This first impression is crucial, and you will be expected to deliver excellent service at all times, maintaining a professional yet friendly approach with all individuals.
In addition to your client-facing duties, you will handle incoming calls and emails. It will be your responsibility to address inquiries, resolve issues, and ensure that clients are provided with the information they need. This will include responding to questions about the clinic’s services, appointments, and general information, all while keeping communication clear, concise, and customer-focused. You will also play a vital role in receiving payments, preparing invoices, and assisting with various administrative tasks that support the clinic’s daily operations. Accuracy and attention to detail are essential in these tasks to maintain the smooth functioning of the clinic and ensure client satisfaction.
As the Customer Service Representative, you will be an integral part of the team, helping to maintain the clinic’s positive image and contribute to its continued success. Your role will involve working closely with other departments to ensure that client requests are handled efficiently and professionally, making your ability to multitask and remain organized crucial for success. The ability to handle customer complaints with patience, professionalism, and a solution-oriented mindset will be an important aspect of the job, ensuring that any issues are resolved quickly and to the client’s satisfaction.
What We’re Looking For: Qualifications and Experience
To succeed in this role, you will need a Bachelor’s Degree in Marketing, Business Management, Accounting, or a related field. Fluency in both English and Amharic, both written and spoken, is essential, as you will be interacting with a diverse clientele. Previous experience in a customer service position is preferred, particularly if you have experience administering customer accounts and handling inquiries and complaints. The ideal candidate will have a positive attitude, a customer-centric approach, and be flexible and adaptable in a dynamic work environment. Strong communication skills are a must, as you will be interacting with clients, staff, and management regularly.
The role offers an excellent opportunity to develop your professional skills in the healthcare sector while contributing to a high-performing team. Nordic Medical Centre values employees who are committed to delivering high-quality service, and those who are able to work effectively under pressure will thrive in this role. If you are someone who enjoys working in a fast-paced, client-focused environment and has the drive to provide exceptional service, this position will allow you to grow your career while making a positive impact on your community.
How to Apply: Join Nordic Medical Centre’s Dedicated Team
If you meet the qualifications and are eager to contribute to the success of Nordic Medical Centre, we encourage you to apply for the Customer Service Representative position. To apply, please send your CV and application letter to [email protected]. In your email subject line, be sure to include “Customer Service Representative” to ensure your application is properly reviewed. The application deadline is 21 December 2024, so don’t miss your chance to be part of this outstanding healthcare team.
Working at Nordic Medical Centre not only provides the opportunity to be part of a prestigious medical institution, but also offers a fulfilling career path in customer service and administration. If you are passionate about helping others and enjoy providing exceptional service, this is the perfect opportunity for you to take the next step in your career. Apply today and become a key member of the Nordic Medical Centre family!