For nearly two decades, Edomias International Plc. has been a cornerstone of Ethiopia’s human resource landscape, setting the standard for exceptional HR solutions. The organization has earned its reputation by offering unparalleled staffing and recruitment services to diverse clients across sectors. From its humble beginnings to its current stature as a premier HR solutions provider, Edomias International has remained committed to fostering professional growth, client satisfaction, and operational excellence.
Edomias International is not just a service provider; it is a partner in progress for organizations and individuals. By understanding the evolving demands of the workforce and the corporate world, the company has developed innovative HR solutions that address every facet of recruitment, training, and employee management. Its commitment to excellence is reflected in its ability to consistently deliver the best talent to clients while providing candidates with career opportunities that align with their skills and aspirations.
With a dynamic and experienced team at its helm, Edomias International continues to evolve and adapt to the changing business environment. Its latest recruitment initiative underscores this commitment. The company is inviting applications for the role of Operations Officer – Somali Speaker for one of its esteemed clients, VFS Global Services Pvt. Ltd. This opportunity represents Edomias International’s dedication to creating pathways for talented professionals to thrive in an ever-competitive global landscape.
Position: Operations Officer – Somali Speaker
As an Operations Officer – Somali Speaker, you will be at the forefront of delivering excellent service and ensuring the seamless execution of visa application processes. This position requires meticulous attention to detail and a proactive approach to handling customer queries and administrative tasks. The role is based in Addis Ababa and offers a competitive salary of 20,275.00 ETB, reflecting the importance of your contribution to the team.
The purpose of the role is multifaceted. It includes overseeing the end-to-end operations of the Visa Application Center (VAC), maintaining compliance with operational standards, and implementing new processes as needed. Your responsibilities will range from document scrutiny and data entry to customer service and logistical coordination. You will ensure that all processes are carried out efficiently and within the mandated turnaround time, contributing to the overall productivity and customer satisfaction goals of the team.
Your Role and Key Responsibilities
In this role, you will handle tasks such as processing visa applications, managing applicant inquiries, and performing cash and bank-related transactions. You will also be responsible for maintaining accurate records of all application data, coordinating the delivery of passports, and adhering to the organization’s health and safety policies. Additionally, you will be required to promote value-added services, encourage customer feedback, and assist senior managers with ongoing projects.
The role demands a keen sense of innovation and adaptability, allowing you to enhance existing procedures to improve productivity and cost-effectiveness. Your success will be measured against a range of Key Result Areas (KRAs), including achieving productivity targets, ensuring accurate data entry, and maintaining a high level of customer satisfaction.
Qualifications and Skills
To qualify for this position, you must hold a BA/BSc degree in any field. While experience is not mandatory, you should have worked in customer service and possess basic computer skills, including proficiency in MS Office and typing. A strong command of the Somali language is essential, and knowledge of additional international languages is an added advantage.
This role also calls for exceptional communication skills, patience, and adaptability. Your ability to handle customer queries with professionalism, innovate procedures, and contribute to a collaborative work environment will set you apart as a candidate.
How to Apply
If you meet the qualifications for this exciting opportunity, you are invited to submit your application letter and CV to [email protected]. Please ensure the subject line of your email clearly states the job title: “Somali Speaker – Operations Officer”. Applications must be submitted within 10 days of this announcement, and only shortlisted candidates will be contacted for the next steps.
Deadline
The deadline for applications is December 16, 2024.
This role offers a unique opportunity to work in a dynamic environment where you can make a meaningful impact while developing your professional skills. Edomias International continues to pave the way for talented individuals to excel in their careers, and this position is another testament to its commitment to fostering growth and innovation.
For further information about Edomias International and its opportunities, keep an eye on its official platforms. Take the next step in your career and join a team that values excellence, collaboration, and innovation!