Dashen Bank, one of Ethiopia’s most trusted and innovative financial institutions, is currently looking for a dedicated and skilled individual to join its team as a Customer Support Specialist for Interactive Teller Machines (ITM). This position offers a unique opportunity to work at the forefront of banking technology, supporting customers and ensuring a seamless ITM experience.
About Dashen Bank
Dashen Bank is a leading financial institution in Ethiopia, known for its commitment to providing exceptional banking services that meet the needs of individuals and businesses. Since its inception, the bank has played a pivotal role in driving financial inclusion, economic growth, and innovation in the banking sector. Its vast network of branches, combined with its emphasis on digital transformation, positions Dashen Bank as a key player in the country’s financial landscape.
At Dashen Bank, the customer is at the heart of everything they do. The bank prides itself on fostering long-term relationships with its clients by offering personalized solutions, top-notch customer care, and cutting-edge banking technologies. From traditional banking services to state-of-the-art digital platforms, Dashen Bank continues to push boundaries, setting the standard for modern banking in Ethiopia.
The bank also prioritizes its employees, fostering a culture of professional development, inclusivity, and excellence. Working at Dashen Bank means being part of a team that values creativity, integrity, and collaboration. The bank offers its employees ample opportunities for growth, equipping them with the tools and knowledge needed to excel in a rapidly evolving industry.
Customer Support Specialist for ITM
Role Overview
The role of the Customer Support Specialist for ITM is vital in ensuring that Dashen Bank’s innovative teller machine services operate smoothly and deliver exceptional customer experiences. This position is based in Addis Ababa and requires a professional who is both technically skilled and customer-focused.
Experience Required
Candidates should have a minimum of four years of relevant experience in customer support, technical services, or banking operations. Experience with financial products and familiarity with banking procedures will be a significant advantage for this role.
Key Responsibilities
The Customer Support Specialist will be responsible for delivering excellent service to customers using ITM services. This includes resolving client inquiries, identifying and troubleshooting technical issues with ITMs, and maintaining high service standards. The role requires close collaboration with other departments to ensure the seamless operation of the bank’s services.
Technical Proficiencies
Applicants must have a strong understanding of customer care standards and benchmarks. Proficiency in Microsoft Office applications and core banking systems is essential. The ideal candidate will also have a solid grasp of financial products and services, along with the ability to handle and resolve client inquiries effectively.
Behavioral Skills
The role demands strong interpersonal and cross-cultural communication skills. Candidates must demonstrate professionalism, integrity, and a proactive attitude. They should have an eye for detail, a focus on quality, and the ability to manage risks effectively. Creativity, innovation, and a customer-first mindset are also key attributes for this position.
Why Join Dashen Bank?
Working at Dashen Bank is more than just a job—it’s an opportunity to make a meaningful impact in the financial sector. The bank offers a dynamic work environment that encourages innovation, collaboration, and professional growth. By joining Dashen Bank, you will be part of a team that is shaping the future of banking in Ethiopia.
As a Customer Support Specialist for ITM, you will play a crucial role in enhancing customer satisfaction and contributing to the bank’s digital transformation initiatives. This position offers a chance to work with cutting-edge technology while building a rewarding career in banking.
Location and Deadline
This position is based in Addis Ababa. Applications must be submitted by December 8, 2024.
How to Apply
If you meet the qualifications and are ready to take the next step in your career, Dashen Bank invites you to apply through their official online platform.
Click the link to submit your application: Apply Here.
Note: Please ensure that your application is complete and follows all provided guidelines. Only shortlisted candidates will be contacted for further steps in the recruitment process.
Be Part of Dashen Bank’s Vision
Join Dashen Bank and contribute to a legacy of innovation, customer excellence, and financial growth. Don’t miss this opportunity to advance your career with one of Ethiopia’s leading financial institutions. Apply today and take the first step toward a brighter future!