Hybrid Designs PLC, known for its cutting-edge mobility solutions, is at the forefront of transforming transportation services in Ethiopia and Africa. As a company deeply committed to advancing mobility technology, Hybrid Designs focuses on creating practical, safe, and efficient transportation systems that connect people to opportunities. By providing reliable and fast transportation services, Hybrid Designs aims to improve the quality of life for individuals while contributing to the growth of the transportation sector across the continent. With its dedication to delivering high-quality services, Hybrid Designs is playing a pivotal role in revolutionizing mobility, enhancing urban connectivity, and fostering economic development in Ethiopia and beyond.
The company’s core mission is to bridge the transportation gap, ensuring that people can travel safely, swiftly, and conveniently. Hybrid Designs has established itself as a leader in providing innovative solutions tailored to meet the dynamic needs of the African market. Whether it’s introducing new technologies or improving service delivery processes, the company is focused on ensuring that each ride offers an exceptional customer experience. With a deep understanding of the local context, Hybrid Designs continuously adapts to the changing demands of the transportation industry while maintaining the highest standards of service. The company prides itself on its diverse and skilled workforce that drives its success in shaping the future of transportation.
As part of its ongoing expansion and commitment to excellence, Hybrid Designs is currently looking for a motivated and skilled individual to fill the position of Associate Customer and Driver Support. This position offers a unique opportunity to contribute directly to customer service excellence while working in an innovative and fast-paced environment. By becoming part of the Hybrid Designs team, you will have the chance to make a real impact in the lives of passengers and drivers, ensuring smooth and efficient service delivery while upholding the company’s commitment to customer satisfaction.
Position Overview: Associate Customer and Driver Support
The Associate Customer and Driver Support role at Hybrid Designs PLC is an essential part of the customer service team, tasked with providing immediate assistance and effective solutions to both customers and drivers. As a point of contact for transportation-related inquiries, you will manage incoming calls, address complaints, and provide relevant service information to ensure that customers and drivers receive timely support. Your role will also involve resolving issues efficiently and escalating matters when necessary, ensuring that all customer and driver concerns are promptly addressed. The Associate Customer and Driver Support will utilize applicable software tools to track, research, and resolve complaints, ensuring that Hybrid Designs continues to deliver outstanding customer service.
This role is ideal for someone with a background in customer service, particularly in a call center environment, who is eager to contribute to the success of a fast-growing company. You will be responsible for answering incoming calls, managing transportation orders, and ensuring that customers’ and drivers’ experiences align with the high standards of service that Hybrid Designs is known for. Your ability to multitask, problem-solve, and communicate effectively will be critical in providing a seamless support experience for both passengers and drivers. If you are passionate about delivering excellent service and thrive in a dynamic, customer-focused environment, this could be the perfect opportunity for you.
Key Responsibilities
As an Associate Customer and Driver Support at Hybrid Designs, you will take on several important duties aimed at maintaining a high standard of customer service and operational efficiency. These include:
- Handling Inquiries: You will be responsible for answering incoming calls, responding to transportation-related inquiries, and providing passengers and drivers with relevant service information. You will act as the primary point of contact for resolving immediate issues related to rides and transportation services.
- Managing Complaints: A key part of your role will be to effectively manage and resolve complaints from both customers and drivers. By actively listening to concerns, identifying solutions, and taking appropriate actions, you will ensure that all issues are addressed in a timely manner.
- Escalation and Reporting: In cases where issues cannot be resolved at your level, you will escalate them to the relevant team leaders or departments. You will document all customer interactions, ensuring that all information is accurately captured according to standard operating procedures.
- Research and Resolution: You will utilize available resources to research and resolve complaints or inquiries, ensuring a smooth customer experience. Whether it’s troubleshooting technical problems or addressing service disruptions, you will work to find the most effective solutions.
- Adherence to Policies: As part of the Hybrid Designs team, you will be expected to follow company policies and procedures, ensuring that the service you provide meets the company’s standards and aligns with its overall mission of customer satisfaction.
Qualifications and Experience
To be considered for the role of Associate Customer and Driver Support, candidates must meet the following criteria:
- Educational Qualifications: A Bachelor’s degree in Business Administration, Hospitality, Customer Service, Communication, Secretarial Science, or a related field. Additional courses or training in customer service, sales, or similar disciplines will be an advantage.
- Experience: A minimum of 2 years of experience in customer service, preferably in a call center environment. Experience in transportation or related sectors is a plus, but not required.
- Skills: Strong communication skills, both verbal and written, are essential for this position. Proficiency in computer literacy, problem-solving abilities, and multitasking skills will also be key in ensuring effective customer support. Patience, empathy, and attention to detail are highly valued traits in this role, as they contribute to providing an excellent customer experience.
Location and How to Apply
The Associate Customer and Driver Support position is based in Addis Ababa, Ethiopia. Interested candidates who meet the qualifications outlined above are encouraged to apply by submitting an updated CV, an application letter, and any relevant supporting documents. Applications can be sent by email to [email protected], [email protected], and cc to [email protected]. Alternatively, applicants may submit their materials in person at the company’s Head Office, located at the LEBENZ building, 7th floor.
Important Dates:
- Application Deadline: November 15, 2024
- Location: Addis Ababa, Ethiopia
Hybrid Designs is excited to expand its customer service team and offers a dynamic work environment where you can grow and make a difference. If you are passionate about supporting others and thrive in a fast-paced, solution-oriented setting, apply today for the Associate Customer and Driver Support position and become a part of a company that is transforming the future of mobility in Ethiopia and Africa.