Global Bank Ethiopia, a leading privately owned financial institution, has been providing banking services since its inception on August 28, 2012. The bank is dedicated to offering high-quality services to both domestic and international businesses. With a mission to create value for stakeholders while upholding social responsibility, Global Bank is constantly striving to enhance its presence in the financial sector. As part of its continued growth, the bank is seeking qualified candidates to fill several positions at various branches across Ethiopia. If you are passionate about contributing to the financial sector and possess the required qualifications, Global Bank invites you to apply for one of the positions listed below.
Customer Service Officer I – Deadline January 24, 2025
Global Bank is looking for skilled Customer Service Officers I to join its team in the Adigrat, Shire, and Asossa Branches. This role is crucial in maintaining high standards of customer service and ensuring smooth banking operations. The successful candidate will be responsible for delivering exceptional service to clients, managing daily banking tasks, and ensuring the satisfaction of customers through effective communication and problem resolution. A minimum of one year of relevant banking experience is required, and applicants must hold at least a Bachelor’s degree in Accounting, Business Management, or a related field. The bank is looking for three individuals to fill this position across the aforementioned branches.
If you are detail-oriented and enjoy working in a dynamic environment, this could be the perfect opportunity for you. The position offers an excellent chance to develop your career in the banking industry while contributing to the bank’s customer-first philosophy. The work environment encourages personal and professional growth, with opportunities to learn from experienced colleagues in the field. Applicants must be ready to engage with clients and help resolve inquiries effectively.
To apply, candidates are required to submit a non-returnable application along with a CV and relevant supporting documents in person to the Human Capital Management Department at Global Bank’s Head Office, located at National Tower Building, 9th floor, behind Ethiopia Hotel. Alternatively, applications can be sent by mail to the bank’s P.O. Box 100743.
Senior Customer Service Officer I – Deadline January 24, 2025
The Senior Customer Service Officer I role at Global Bank is an opportunity for experienced individuals to take on a leadership role in ensuring the bank’s customer service standards are maintained. The ideal candidate for this position will have at least two years of experience in banking and hold a Bachelor’s degree in Accounting, Business Management, or a related field. As a Senior Customer Service Officer I, you will be responsible for overseeing customer service operations at the Adigrat, Shire, and Asossa branches. You will manage client interactions, ensure compliance with bank policies, and help mentor and guide junior staff in delivering top-tier services.
In addition to your customer service duties, you will be involved in daily operations management, including processing banking transactions, resolving customer complaints, and maintaining records. The position requires a combination of strong communication, problem-solving, and organizational skills. Three vacancies are available, offering a chance to be part of an innovative and client-focused team. As the senior member of the customer service team, you will have the opportunity to make a significant impact on the overall customer experience.
Interested candidates must submit their applications along with a CV and photocopies of relevant documents to the Human Capital Management Department, either in person or by mail as mentioned earlier.
Senior IT System & Database Management Officer – Deadline January 24, 2025
The Senior IT System & Database Management Officer position is critical to ensuring that Global Bank’s IT infrastructure operates efficiently and securely. This role is based at the bank’s Head Office and requires a BSc in Computer Science, Computer Engineering, or a related field. With at least four years of experience in IT, candidates for this position will be responsible for overseeing the management of the bank’s IT systems and databases, ensuring their integrity, security, and functionality. The officer will work closely with the IT department to ensure that technological solutions align with the bank’s operational needs.
The ideal candidate will possess extensive knowledge of database management, network infrastructure, and IT systems, alongside the ability to troubleshoot and resolve technical issues. The position requires individuals with a proactive approach to problem-solving and the ability to work well in a team setting. You will be tasked with ensuring that Global Bank’s IT systems support business operations effectively while also enhancing system security and minimizing downtime.
To apply, please submit your application with the necessary documents to the Human Capital Management Department, located at the Head Office or send them by mail to the bank’s designated P.O. Box.
Senior IT Program Management Officer – Deadline January 24, 2025
Global Bank is also seeking a Senior IT Program Management Officer who will be responsible for overseeing IT projects and programs at the bank’s Head Office. This role is ideal for professionals with a background in Computer Science, Computer Engineering, or a related field, coupled with at least four years of experience in IT management. The Senior IT Program Management Officer will manage multiple projects, ensuring that IT solutions are delivered on time, within budget, and meet the bank’s strategic goals.
The successful candidate will possess strong project management skills, the ability to lead cross-functional teams, and a solid understanding of IT systems and infrastructure. The role requires individuals who are organized, detail-oriented, and have a deep understanding of IT frameworks. As a key player in the bank’s IT division, you will have the opportunity to drive technological innovations that support the bank’s vision and growth.
Interested applicants can apply by submitting their non-returnable applications along with a CV and other necessary documents as per the instructions provided earlier.
Branch Manager I – Deadline January 24, 2025
Global Bank is looking for Branch Managers to lead its Adigrat, Shire, and Asossa branches. This position is designed for experienced banking professionals with at least five years of banking experience, including two years in accounting roles. As a Branch Manager I, you will be responsible for overseeing branch operations, managing staff, ensuring compliance with banking regulations, and driving business growth. The ideal candidate will have a degree in Accounting, Business Management, or a related field, and experience in leading teams and managing day-to-day operations at a branch level.
The Branch Manager will be responsible for achieving branch targets, ensuring excellent customer service, and managing the financial performance of the branch. Strong leadership, communication, and organizational skills are essential for success in this role. Three positions are available in the Adigrat, Shire, and Asossa branches, offering an excellent opportunity for individuals looking to advance their careers in banking.
To apply, candidates are required to submit their application, CV, and supporting documents in person or by mail to the Human Capital Management Department, as outlined above.
Apply by January 24, 2025
Global Bank is offering a range of dynamic opportunities for qualified candidates who are committed to delivering exceptional service and contributing to the bank’s success. To apply for any of the positions listed above, submit your non-returnable application along with your CV and relevant documents to the Human Capital Management Department at the Head Office or by mail to the provided P.O. Box address. The application deadline is January 24, 2025, so don’t miss out on your chance to join a leading financial institution in Ethiopia.
For additional information and to submit your application, visit the Global Bank Ethiopia Head Office or mail your documents as per the instructions provided in the job announcement.