Ethiopian Airlines, Africa’s leading aviation group, is offering an opportunity for qualified candidates to join its customer service team. With nearly 78 years of excellence, Ethiopian Airlines has grown into the continent’s premier airline, setting benchmarks in aviation technology, leadership, and global connectivity. The airline currently operates in 136 international destinations, including 63 cities across Africa, making it the most connected carrier on the continent. As Ethiopian Airlines continues its remarkable expansion, it is looking for dedicated professionals who can contribute to its mission of delivering outstanding service to passengers worldwide.
The airline’s extensive network and reputation for efficiency make it a preferred choice for travelers, especially those flying within Africa. As part of its commitment to offering seamless travel experiences, Ethiopian Airlines is hiring a French Language Speaking Customer Service Associate. This role is critical in assisting French-speaking passengers, ensuring they receive top-tier service throughout their journey. Whether handling inquiries, resolving issues, or providing essential travel information, the selected candidate will play a vital role in upholding the airline’s customer service standards.
Ethiopian Airlines is known for its high-quality training programs and career development opportunities. Employees benefit from working in a fast-paced, internationally recognized company with a strong emphasis on professional growth. This vacancy presents a unique chance for individuals fluent in French to start a rewarding career in one of Africa’s most prestigious organizations. The selected candidate will undergo specialized training at Ethiopian Aviation University, gaining valuable industry knowledge and hands-on experience.
French Language Speaking Customer Service Associate
Ethiopian Airlines is currently accepting applications for the position of French Language Speaking Customer Service Associate. This role is based at the airline’s headquarters, specifically at the Ethiopian Airport Enterprise Building in Addis Ababa. The primary responsibility of the selected candidate will be to assist French-speaking passengers, ensuring they receive timely and accurate information regarding their travel plans.
To be eligible for this role, applicants must meet specific educational and language requirements. Candidates must either have completed the Ethiopian University Entrance Exam or hold a College Diploma (10+3) or Level III Certificate in a social or natural sciences field from a recognized institution. Regardless of educational background, fluency in spoken French is a mandatory requirement. The airline is seeking individuals between the ages of 18 and 28 who are willing to undergo SOM training at Ethiopian Aviation University.
The customer service associate will be responsible for handling various inquiries from French-speaking passengers, ensuring smooth communication between travelers and airline representatives. Strong interpersonal skills, patience, and a customer-centric mindset are essential for success in this role. The ability to remain calm under pressure and provide solutions efficiently will be key attributes of the ideal candidate. As Ethiopian Airlines continues to expand its services across international markets, bilingual professionals will play a crucial role in enhancing the overall passenger experience.
Registration and Application Process
Interested applicants must submit their applications in person at the Ethiopian Airlines Headquarter, Ethiopian Airport Enterprise Building (Recruitment Office). Registration is open from January 29, 2025, to February 4, 2025, and the final deadline for application submission is February 4, 2025. Candidates must bring both original and photocopies of all required documents, including their 8th-grade certificate, Ministry Card or Birth Certificate, and one passport-size photo.
Applicants should ensure that all information provided is accurate and verifiable. Any false documentation or misleading details will result in immediate disqualification and possible termination from employment if discovered at a later stage. Ethiopian Airlines upholds strict integrity in its hiring process and expects the same level of honesty from all applicants.
Ethiopian Airlines continues to set industry standards in Africa and beyond. This opportunity to work as a French Language Speaking Customer Service Associate provides a platform for career growth in an internationally recognized organization. If you are passionate about aviation, customer service, and have fluency in French, this role could be the beginning of an exciting journey with one of the most respected airlines in the world.