Dashen Bank, a trailblazer in Ethiopia’s banking industry, is renowned for its commitment to innovation, exceptional service delivery, and fostering financial inclusion. Established as one of the leading banks in the country, Dashen Bank consistently strives to provide top-notch banking solutions tailored to meet the needs of its diverse clientele. With a vision of empowering communities and driving economic growth, the bank has become synonymous with reliability and excellence in the financial sector.
Beyond its robust banking solutions, Dashen Bank prioritizes customer satisfaction and quality service. The bank integrates cutting-edge technology with a customer-centric approach to enhance the banking experience. It is also dedicated to creating a positive impact on society by promoting financial literacy and accessibility, making it a preferred banking partner for millions of Ethiopians.
Dashen Bank’s work culture is built on professionalism, inclusivity, and continuous improvement. The organization values its workforce, offering them opportunities for growth and development while fostering a supportive and collaborative environment. By joining Dashen Bank, professionals become part of a forward-thinking institution that is shaping the future of banking in Ethiopia.
Position: Senior Service Quality Officer
Dashen Bank is looking for an experienced and motivated Senior Service Quality Officer to join its team in Addis Ababa. This position is critical to maintaining the bank’s commitment to delivering exceptional service and ensuring customer satisfaction. The role offers an exciting opportunity for professionals passionate about quality assurance and customer service excellence.
Candidates must possess a Bachelor’s Degree in Business Administration, Marketing Management, Information Technology, Management, or a related discipline from a reputable university. While a Master’s Degree in Business Administration or a similar field is considered an advantage, the minimum requirement for this role is five years of relevant experience.
The successful candidate will demonstrate key behavioral competencies such as strong interpersonal and cross-cultural skills, creativity, and innovation. They must also exhibit professionalism, integrity, and attention to detail, all of which align with Dashen Bank’s core values. Critical thinking, customer relationship management, and risk awareness are among the essential skills required for this role.
Responsibilities and Technical Expertise
In this role, the Senior Service Quality Officer will play a pivotal part in driving service excellence. The candidate will be responsible for developing and implementing comprehensive quality assurance processes for service delivery. Regular audits and monitoring of service delivery processes are essential to ensure compliance with the bank’s high-quality standards.
Another critical aspect of the role involves analyzing customer feedback, complaints, and surveys to identify trends and areas for improvement. This will involve fostering a culture of continuous improvement among service staff and ensuring adherence to established customer care service standards. Candidates with project management skills and a deep understanding of service quality benchmarks will excel in this role.
Additionally, the Senior Service Quality Officer will take an active part in promoting Dashen Bank’s vision of customer-first service. The role requires a proactive individual with excellent communication skills, critical thinking abilities, and the motivation to drive quality improvements. This position provides a unique opportunity to influence service standards in one of Ethiopia’s leading financial institutions.
Why Work at Dashen Bank?
Dashen Bank offers an environment that nurtures growth, rewards excellence, and encourages innovation. Employees are not just part of a workforce but are integral to the bank’s vision of delivering financial solutions that empower communities. With its focus on professional development and career advancement, Dashen Bank remains an employer of choice for talented professionals.
If you are passionate about quality assurance and customer service, this position is your opportunity to make a significant impact. The role offers a dynamic work environment where you can apply your expertise to enhance service standards and contribute to the success of a leading banking institution.
Application Process
Interested candidates who meet the requirements are encouraged to apply before the deadline on December 19, 2024. To submit your application, visit Dashen Bank Career Portal. Join Dashen Bank and take the next step in your career with an organization committed to excellence and innovation in Ethiopia’s financial landscape.