Dashen Bank, one of Ethiopia’s most prominent financial institutions, is currently hiring for several key positions: Senior Service Quality Officer, Senior Credit Monitoring Analyst, and Customer Service Manager I. These opportunities are ideal for professionals seeking to advance their careers in a dynamic and reputable banking environment.
About Dashen Bank
Dashen Bank stands as a leader in Ethiopia’s banking sector, renowned for its commitment to delivering innovative financial solutions and exceptional customer service. Since its establishment, the bank has been at the forefront of the country’s financial transformation, catering to millions of customers through an extensive network of branches, ATMs, and digital platforms. With a mission to empower businesses and individuals, Dashen Bank combines modern technology with a deep understanding of local needs to provide accessible and reliable banking services.
A key aspect of Dashen Bank’s success is its dedication to creating a supportive and inclusive workplace. The organization values its employees as the cornerstone of its operations and invests heavily in professional development and career growth. This commitment ensures that its teams are well-equipped to meet the evolving needs of customers and maintain the bank’s position as a trusted financial partner.
Dashen Bank is also deeply involved in corporate social responsibility initiatives, contributing to Ethiopia’s economic development and societal well-being. Through its programs, the bank not only promotes financial inclusion but also fosters innovation and entrepreneurship across the country.
Senior Service Quality Officer
Responsibilities
The Senior Service Quality Officer will play a critical role in ensuring Dashen Bank maintains its high standards of service delivery. This position involves evaluating and enhancing customer interactions, developing strategies to improve service quality, and ensuring that all operational processes align with the bank’s mission to provide exceptional banking experiences.
Qualifications
Candidates should have a Bachelor’s Degree in Business Administration, Marketing Management, Information Technology, Management, or related fields. A Master’s Degree in Business Administration or Management is considered an added advantage. Applicants must also have a minimum of five years of relevant experience, demonstrating a proven track record in service quality or related roles.
Location
This role is based in Addis Ababa, Ethiopia. Qualified individuals are encouraged to apply online via the Dashen Bank Career Portal.
Senior Credit Monitoring Analyst
Responsibilities
The Senior Credit Monitoring Analyst is responsible for monitoring the bank’s credit portfolio, analyzing risks, and ensuring compliance with internal and external credit policies. This role contributes significantly to maintaining the bank’s financial health by identifying potential risks and implementing strategies to mitigate them.
Qualifications
Applicants should hold a Bachelor’s Degree in Business Administration, Economics, Accounting and Finance, Management, or related fields, with a minimum of five years of relevant experience in credit analysis or related areas. The ideal candidate should demonstrate strong analytical skills and a thorough understanding of credit monitoring principles.
Location
The position is based in Addis Ababa, Ethiopia. Interested candidates can apply through the official application portal.
Customer Service Manager I
Responsibilities
The Customer Service Manager I will oversee customer service operations at the Assasa Branch. This role involves managing a team, ensuring that all customer inquiries and issues are resolved efficiently, and implementing strategies to enhance customer satisfaction. The position also requires monitoring branch performance and ensuring compliance with Dashen Bank’s policies and standards.
Qualifications
Candidates should possess a Bachelor’s Degree in a business-related field, such as accounting, management, economics, or business administration. A minimum of six years of banking experience is required, demonstrating leadership skills and expertise in customer service management.
Location
This position is based at the Assasa Branch, Ethiopia. Qualified applicants can apply via the Dashen Bank Careers page.
Application Process and Deadline
Qualified and interested candidates are encouraged to submit their applications online through the provided links for each position. Ensure you meet the specific requirements and include all necessary documentation during the application process.
The application deadline for all positions is December 24, 2024. Don’t miss this opportunity to join Dashen Bank, a reputable organization committed to professional growth and innovation.
By becoming part of Dashen Bank, you will contribute to a leading financial institution that values excellence, fosters innovation, and is dedicated to Ethiopia’s economic development. Apply today to advance your career in a thriving and rewarding environment.