About Dashen Bank
Established in September 1995, Dashen Bank has cemented itself as one of the leading private financial institutions in Ethiopia. The bank derives its name from Mount Dashen, the highest peak in Ethiopia, symbolizing its aspirations to achieve excellence and set the benchmark for banking services across Africa. Headquartered in Addis Ababa, Dashen Bank operates a vast network of over 450 branches, 400 ATMs, and more than 950 Point-of-Sale (POS) terminals strategically placed across the country. With a strong presence in the global financial market, the bank has forged correspondent banking relationships with 462 banks in 70 countries, encompassing 170 cities worldwide.
Dashen Bank is committed to delivering unmatched financial products and services, guided by innovation, reliability, and a customer-centric approach. The institution prides itself on fostering a culture of professionalism and excellence, offering employees opportunities to grow their skills and contribute to the bank’s continued success.
If you are an experienced banking professional looking to join a dynamic and ambitious organization, Dashen Bank has two career opportunities for the position of Senior Customer Service Officer. Below are the details of the vacancies and how to apply.
Senior Customer Service Officer – Nejo Branch (Jimma District)
The Senior Customer Service Officer Cash/Accounts is an integral part of Dashen Bank’s branch operations team. In this role, you will be responsible for providing exceptional front-office customer service. Your primary responsibilities will include handling account management transactions, addressing customer inquiries, and processing both cash and non-cash transactions efficiently. You will also serve as a key point of contact for customers, ensuring that their requests and concerns are resolved promptly and professionally.
Requirements for the Nejo Branch Role
To qualify for this position, candidates must possess a bachelor’s degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or an equivalent discipline. Additionally, a minimum of four years of banking experience is required.
Successful candidates should demonstrate a solid understanding of financial products and services, as well as bank accounting procedures. Proficiency in Microsoft Excel and a working knowledge of Microsoft Visio are also essential. Furthermore, candidates must have strong interpersonal and problem-solving skills to effectively address client inquiries and resolve issues.
This position is based at Dashen Bank’s Nejo Branch under the Jimma District, offering an opportunity to be part of a team dedicated to delivering high-quality banking services.
How to Apply for Nejo Branch Role
If you meet the qualifications for this position, you can apply online using the link below:
Apply here
Application Deadline: January 28, 2025
Senior Customer Service Officer – Benishangul Branch
Dashen Bank is also seeking a Senior Customer Service Officer for its Benishangul Branch. This role mirrors the responsibilities and expectations of the position at Nejo Branch. You will be responsible for handling customer transactions, responding to inquiries, and ensuring that the branch delivers seamless financial services to its clientele.
Requirements for the Benishangul Branch Role
The educational and professional requirements for this position are identical to those for the Nejo Branch. Candidates must hold a bachelor’s degree in a business-related field and possess at least four years of banking experience. A strong understanding of financial products, banking procedures, and data analysis tools such as Microsoft Excel and Microsoft Visio is crucial.
This position is based at the Benishangul Branch, providing an opportunity to work in an environment that values customer satisfaction and operational excellence.
How to Apply for Benishangul Branch Role
If you are interested in the role at the Benishangul Branch, submit your application online via the link below:
Apply here
Application Deadline: January 28, 2025
Conclusion
Dashen Bank offers a platform for professionals to thrive in a rewarding environment that prioritizes innovation, growth, and customer satisfaction. Both positions for Senior Customer Service Officers provide a chance to be part of a leading banking institution in Ethiopia while contributing to its mission of excellence.
Submit your application before the January 28, 2025, deadline to take advantage of these career opportunities. Join Dashen Bank and play an integral role in shaping the future of banking in Ethiopia and beyond.