Dashen Bank, a leading financial institution celebrated for its innovation and dedication to excellence in Ethiopia, is actively seeking passionate and customer-centric individuals to join our Contact Center team. At Dashen Bank, we firmly believe that our Contact Center is essential for cultivating and maintaining strong customer relationships. Therefore, we’re seeking motivated professionals who are equally dedicated to providing outstanding service.
We recognize that our employees are fundamental to our success. As such, Dashen Bank is dedicated to creating a supportive and empowering work environment where our employees can achieve both personal and professional growth. We offer comprehensive training programs, advancement opportunities, and a competitive benefits package. By joining Dashen Bank, you’ll become part of a dynamic team committed to serving our customers and contributing to Ethiopia’s economic growth.
If you are a skilled communicator with a strong passion for customer service and a desire to contribute to a reputable and innovative organization, we encourage you to apply for the Contact Center Agent position at Dashen Bank. We’re looking for individuals who are proactive, detail-oriented, and possess strong problem-solving skills. This is an outstanding opportunity to positively impact our customers and support the success of Dashen Bank.
The Role: Contact Center Agent – Your Contribution to Customer Satisfaction
The Contact Center Agent plays a vital role at Dashen Bank, serving as the primary point of contact for our valued customers. This position calls for individuals who are committed to providing exceptional service, efficiently addressing inquiries, and building lasting relationships with our customer base. You will be responsible for handling a wide variety of customer interactions.
Core Responsibilities: Serving Our Customers
As a Contact Center Agent, you will respond to customer inquiries via various channels, provide accurate information about Dashen Bank’s products and services, resolve customer issues, escalate complex problems when needed, document interactions meticulously, maintain a high level of customer service, identify opportunities to cross-sell products, foster teamwork, stay updated on bank policies, and adhere to regulatory requirements.
Required Qualifications: Your Foundation for Success
Applicants should possess a Bachelor’s Degree in relevant fields such as Economics, Business Administration, Management, or Marketing Management. Alternatively, a BSc Degree in Computer Science, IT, or Information Systems is also acceptable.
Experience: Building Upon Your Professional Journey
Applicants should have four (4) years’ post qualification experience in sectors like Banking, Fin-tech, Hospitality, Telecom, or Microfinance, demonstrating direct customer contact and frequent communication.
Essential Skills: Technical Competencies for the Role
The ideal candidate will possess knowledge of customer relationship and service quality management, customer care service standards, banking products and services, modern sales practices, technical skills for Contact Centre tasks, and project management abilities.
Location and Reference: Important Job Details
This position is located in Addis Ababa. Please refer to Vacancy Number: DB_EX/HO/034/25 when applying.
Application Process: How to Apply
Qualified and interested applicants are encouraged to apply through the application form link. Please carefully review and follow the provided guidelines. The application link is: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=926&company=dashenbank
Application Deadline: Time is of the Essence
The deadline for submitting your application is March 19, 2025. Please ensure your application is submitted before this date.
Dashen Bank is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds to apply. We look forward to receiving your application.