The Cooperative Bank of Oromia, a leading financial institution in Ethiopia, is inviting applications for the position of Senior Manager in Customer Relationship Management. With a vision to become the top private bank in Ethiopia by 2025, the Cooperative Bank of Oromia serves over 10 million customers globally, offering retail, cooperative, institutional, and diaspora banking services. Its commitment to excellence and a customer-centric approach makes it an ideal employer for professionals seeking to advance their careers in banking.
As one of the most trusted financial institutions in Ethiopia, the Cooperative Bank of Oromia is distinguished by its unique ownership structure, which includes cooperatives, primary cooperative unions, federations, and non-cooperative stakeholders such as organizations, associations, and individual members. The bank’s diverse customer base reflects its dedication to serving all sectors of the Ethiopian economy, making it a significant player in the country’s financial landscape.
This vacancy offers a unique opportunity for professionals with substantial experience in banking operations and customer relationship management to join a dynamic organization that values innovation, inclusivity, and growth. If you are passionate about contributing to the financial empowerment of Ethiopians and playing a pivotal role in a progressive institution, this role is for you.
Responsibilities of the Senior Manager, Customer Relationship Management
As the Senior Manager in Customer Relationship Management, your primary responsibility will be to enhance the customer experience by developing and implementing strategies to strengthen client relationships. You will oversee the relationship management team, ensuring that all client interactions align with the bank’s standards of professionalism and customer satisfaction. Additionally, you will be expected to identify opportunities for cross-selling and up-selling financial products to meet the unique needs of customers.
This role also involves collaborating with other departments to ensure seamless service delivery. By analyzing customer feedback and market trends, you will play a critical role in shaping the bank’s customer engagement strategies. Monitoring the performance of relationship managers and providing regular reports to senior leadership will also be integral to your duties.
Based in the Bahir Dar District, the position offers a strategic role in one of the most vibrant regions of Ethiopia. You will have the chance to interact with diverse stakeholders, contribute to the bank’s regional growth, and strengthen its presence as a trusted financial partner in the community.
Qualifications and Experience
Candidates interested in this role must hold a BA or MA degree in Economics, Management, Accounting and Finance, Business Management, or a related field. The position requires a minimum of eight years of relevant banking experience, preferably in roles such as Branch Manager, Customer Relationship Manager, Operations Manager, or similar positions.
Applicants should demonstrate strong leadership skills and the ability to manage a team effectively. A deep understanding of customer relationship management principles and banking operations is essential. Additionally, candidates should possess excellent communication and analytical skills, enabling them to identify customer needs and offer tailored solutions that align with the bank’s objectives.
This role provides a platform for professionals to apply their expertise in a challenging yet rewarding environment. By joining the Cooperative Bank of Oromia, you will have the opportunity to contribute to its mission of financial inclusion and economic development while advancing your career in one of Ethiopia’s leading financial institutions.
How to Apply
Interested candidates who meet the qualifications are encouraged to apply for this role before January 27, 2025. To submit your application, visit the following link: Apply Now.
Applications must include a detailed curriculum vitae and relevant supporting documents. The bank encourages all eligible candidates to apply, offering equal opportunities regardless of background.
This is your chance to join an organization that not only prioritizes customer satisfaction but also values the growth and development of its employees. Don’t miss this opportunity to become part of a team committed to redefining banking excellence in Ethiopia. Apply today and take the next step in your professional journey.