Abay Bank S.C. has emerged as one of Ethiopia’s leading private commercial banks, driven by a vision to provide top-notch financial services tailored to the evolving needs of its stakeholders. Since its inception, the bank has consistently demonstrated its commitment to excellence, fostering development, business growth, and profitability. By aligning its operations with the aspirations of its customers and employees, Abay Bank has become a symbol of trust and innovation within Ethiopia’s financial landscape.
At the heart of Abay Bank’s mission is the dedication to delivering effective and efficient banking services. With a customer-centric approach, the bank strives to empower individuals and businesses alike, contributing to economic progress. Its innovative solutions are designed to cater to diverse market segments, ensuring accessibility and inclusivity. Abay Bank continues to set benchmarks in the banking sector through a strong commitment to transparency, operational efficiency, and community impact.
Employees at Abay Bank are more than just part of a team—they are valued contributors to the bank’s success story. By fostering a collaborative work environment, Abay Bank invests in the growth and development of its workforce. The bank offers competitive benefits, continuous learning opportunities, and a supportive culture, making it an ideal employer for those eager to make a difference in Ethiopia’s financial sector.
Customer Service Officer (CSO)-II
Qualifications and Requirements
The position of Customer Service Officer (CSO)-II at Abay Bank is ideal for fresh graduates eager to start their careers in banking. Applicants must hold a BA Degree in Management, Business Administration, Accounting, Banking & Finance, Accounting & Finance, Economics, or Marketing. Candidates must be recent graduates from the 2023 or 2024 academic years and should have qualified in the national exit examination.
For eligibility, female candidates must have a minimum CGPA of 2.5, while male candidates are required to have a minimum CGPA of 2.75. Additionally, proficiency in Afan-Oromo and Somali languages will be considered an asset, enhancing the ability to serve a diverse customer base effectively.
Responsibilities
As a Customer Service Officer, you will be responsible for providing exceptional support and assistance to clients, ensuring their banking needs are met with efficiency and professionalism. This role requires excellent interpersonal and communication skills, as you will serve as the face of Abay Bank at its branches. You will handle customer inquiries, process transactions, and support the bank’s mission of delivering unparalleled service standards.
Location and Salary
The position is available at branches under Dire Dawa District, offering an opportunity to work in a vibrant and dynamic environment. Salary will be provided in accordance with the bank’s scale, ensuring competitive remuneration and benefits for the role.
Application Process
Interested candidates who meet the outlined requirements are encouraged to apply by December 18, 2024. Applicants can submit their credentials in person at the Dire Dawa District office, located near Sabian and MM Hotel. Additionally, online applications are accepted through the Abay Bank website at www.abaybank.com.et under the “Career Opportunity” section.
For a direct application, use this link: Abay Bank Application Form.
Why Join Abay Bank?
Joining Abay Bank offers more than a job—it’s an opportunity to grow with an institution that values innovation, development, and employee well-being. The bank’s commitment to nurturing talent ensures a rewarding career path for individuals passionate about making a difference. As part of a team that drives change in Ethiopia’s financial sector, you will gain invaluable experience, contribute to economic growth, and create a lasting impact.
Don’t miss this chance to start your journey with Abay Bank, where your skills and ambitions are celebrated, and your potential is limitless. Apply today and take the first step toward a fulfilling career.