The British Embassy in Addis Ababa is seeking a talented and qualified individual to join their team as an IT Support Officer (ITSO). This role is a fantastic opportunity for professionals with a strong background in IT support to work in a dynamic and rewarding environment, providing essential IT services to Embassy staff. The Embassy is an inclusive and diversity-friendly employer, valuing individuals from all backgrounds and promoting equality within its workforce. By joining the British Embassy, you will be part of a global mission to deliver outstanding services and support, with ample opportunities for professional development.
The IT Support Officer will report to the IT Manager and will be a key player in ensuring the Embassy’s IT systems are running smoothly. In this role, the ITSO will be responsible for providing day-to-day IT support to staff, managing user accounts, and assisting with technical troubleshooting across various systems and platforms. The role also involves maintaining IT inventories, managing telecommunications needs, and coordinating with UK service desks for fault resolution. The IT Support Officer will work alongside other members of the Corporate Services Team, contributing to the efficient operation of the Embassy’s technical infrastructure.
The role offers the chance to work in a fast-paced and engaging environment while contributing to the Embassy’s mission in Ethiopia. Successful candidates will enjoy a competitive salary, learning opportunities, and an inclusive workplace. If you have a passion for IT and meet the required qualifications and experience, this position could be your next career step.
Key Responsibilities of the IT Support Officer
The primary responsibility of the IT Support Officer will be to provide IT support services within the British Embassy. This includes carrying out essential daily IT services, troubleshooting technical issues, and managing various IT systems. The ITSO will assist with managing standalone computers, user accounts, and business continuity plans. They will also coordinate with UK service desks for fault escalation and ensure telecommunications, including mobile phones and internet services, are managed effectively.
A crucial aspect of this role is maintaining an up-to-date inventory of IT equipment, including IP phones and mobile phones. The IT Support Officer will also be responsible for monitoring the status of uninterrupted power supplies (UPS) for computers and servers, ensuring the continuity of IT operations. This role requires a high level of attention to detail and a proactive approach to problem-solving, ensuring that all IT systems function optimally to support Embassy operations.
Essential Qualifications, Skills, and Experience
Candidates interested in the IT Support Officer position must possess a degree or diploma in Computer Science, Information Systems Management, or a related field. A minimum of 3 years of professional experience in IT support services is required, with particular emphasis on user desktop support, Microsoft Office 365, and cloud services. Experience with Microsoft Exchange/Outlook, Ms Teams, and structured cabling (such as CAT6) is essential, as is a strong understanding of networking and PC infrastructure.
Fluency in both English and Amharic is required for this position, as the ITSO will be working in a bilingual environment and providing support to staff who may speak either language. In addition, candidates should demonstrate the ability to work collaboratively, manage service delivery efficiently, and handle a variety of IT tasks with minimal supervision.
Desirable Skills and Additional Information
While not mandatory, it would be beneficial for candidates to have experience in IT inventory management. A valid driving license would also be advantageous, though it is not a requirement for this position. The British Embassy offers mandatory e-learning courses and on-the-job development opportunities to ensure that all staff members can continue to develop their skills. This is an excellent opportunity for someone looking to advance their career in IT support within an international environment.
All candidates must be legally able to work and reside in Ethiopia and must obtain the relevant work permit if selected for the position. The British Embassy is committed to equal opportunity and will never request any payment or fees as part of the application process. The Embassy operates under local Ethiopian employment laws, and successful candidates will be subject to the Terms and Conditions of Service according to those laws.
Application Process
If you meet the qualifications and are interested in applying for the IT Support Officer position, you can submit your application via the British Embassy’s online recruitment system. The application deadline is January 14, 2025, so it is important to apply before this date to be considered for the position. All applicants must provide their CVs and supporting documents, ensuring that their application is complete and includes all necessary qualifications and experience.
Applications can be submitted via the following link: Apply Here. Please ensure that all information provided is accurate and up to date.
The British Embassy will conduct reference checks and security clearances for successful candidates. If you are not selected for the role, you may be placed on a reserve list for similar roles that may arise during the next six months. The Embassy encourages all candidates to log into their profile regularly to monitor the status of their application.
Conclusion
The IT Support Officer role at the British Embassy in Addis Ababa offers an excellent opportunity to contribute to the Embassy’s operations while developing your skills in a diverse and international setting. If you are an experienced IT professional with the required qualifications and a passion for technology, this position offers a rewarding career path. Apply today and take the next step toward joining a prestigious organization that values innovation, collaboration, and excellence in service delivery.