Trade Ethiopia is a forward-thinking B2B marketplace that is revolutionizing how businesses, particularly farmers, connect with buyers both locally and internationally. By leveraging cutting-edge technology, Trade Ethiopia provides an innovative online platform that allows businesses to find buyers and suppliers with ease. This platform provides a unique opportunity for businesses to access a wider market, facilitating smoother transactions and creating fair market values for their products. Trade Ethiopia’s vision is to empower businesses by enabling them to reach customers effortlessly, breaking the geographical barriers that typically exist in traditional marketplaces. By using their mobile phones, businesses can find suppliers and customers, making the process seamless and efficient.
Founded with the aim of offering an alternative to conventional market places, Trade Ethiopia helps businesses save time and money. The online platform is designed to enable farmers and other enterprises to access potential buyers and suppliers without the need to travel to physical markets. Trade Ethiopia’s role as a digital bridge between buyers and sellers is more critical than ever in the evolving landscape of global commerce, especially in a world increasingly driven by the need for digital solutions. The platform’s ability to facilitate fair pricing and transparency has helped it become a leading choice for businesses across Ethiopia.
As the demand for Trade Ethiopia’s services continues to grow, the company is expanding its team to ensure that every interaction with clients is handled with care, professionalism, and attention to detail. Trade Ethiopia is looking for a dedicated Customer Service Representative to join their dynamic team and support the company’s mission of simplifying business transactions. The Customer Service role is pivotal to ensuring customer satisfaction and supporting the company’s commitment to excellent service. This position provides an exciting opportunity to join a cutting-edge company that is at the forefront of digital business solutions in Ethiopia.
Position: Customer Service Representative
The primary role of a Customer Service Representative at Trade Ethiopia is to provide exceptional service to customers. This involves interacting with customers on a daily basis, addressing inquiries, processing orders, and resolving any complaints or issues that may arise. The representative will act as a vital link between customers and the internal departments of Trade Ethiopia, ensuring smooth communication and efficient problem-solving. The goal is to not only resolve issues but to convert customers into loyal supporters who will continue to rely on Trade Ethiopia’s platform for their business needs.
Trade Ethiopia places high importance on a positive, empathetic, and professional attitude in customer interactions. The representative will be expected to respond promptly to customer inquiries via phone, email, and chat, offering knowledgeable answers regarding products, services, pricing, and availability. The ideal candidate will be proactive in solving issues, ensuring that every customer feels valued and supported. Additionally, the representative will be responsible for managing records of customer interactions, processing forms and applications, and keeping track of transactions and complaints to improve the efficiency of the customer service process. The role also involves data entry, and communication with both internal teams and customers to ensure timely resolutions of issues.
The Customer Service Representative at Trade Ethiopia will play a critical role in ensuring customer satisfaction and loyalty. They will need to manage a team of junior customer service representatives, ensuring that all service requests are resolved within a prescribed timeframe (TAT). A key responsibility will be providing excellent customer service during busy periods, demonstrating strong time management skills, and ensuring closure of orders and inquiries in a timely manner. The role requires flexibility, as the representative will need to work rotational shifts, including evenings, weekends, or holidays, as necessary.
Qualifications and Experience Requirements
To succeed in this role, candidates should possess a Bachelor’s Degree in Business, Communications, Marketing, or a related field. While prior experience in customer service is an advantage, applicants with 0-1 years of relevant experience will also be considered. Trade Ethiopia values the ability to work under pressure and manage stress, which is crucial in customer service positions. The representative will be expected to stay calm and composed, even when dealing with upset or stressed customers, ensuring that all issues are handled effectively and efficiently.
In addition to excellent verbal and written communication skills, the role demands strong interpersonal abilities and the capacity to multitask, organize, and prioritize. The ideal candidate will be proficient in handling various social media platforms, responding to customer inquiries via these channels. Knowledge of multiple languages is a plus, although proficiency in English is a must. The position also requires the ability to work flexible hours, and experience in a call center or customer support role is preferred.
Trade Ethiopia is committed to providing the necessary training and support to help the Customer Service Representative excel in their role. Employees will have the chance to be part of a growing company and contribute to its mission of transforming the way businesses in Ethiopia connect and transact. This is an excellent opportunity for those passionate about customer service and looking to make a significant impact in a company that is reshaping the business landscape in Ethiopia.
How to Apply
If you are passionate about customer service and are excited about the opportunity to work with an innovative company like Trade Ethiopia, we encourage you to apply. Interested candidates should send their applications, including a resume and cover letter, to [email protected]. Please ensure that your email clearly indicates your interest in the Customer Service Representative role.
The application deadline is December 12, 2024, so make sure to submit your application before the closing date. This position offers a great opportunity to work in a dynamic and supportive environment while contributing to the success of a growing B2B marketplace. Don’t miss the chance to be part of a company that is revolutionizing business connections in Ethiopia.
Conclusion
Trade Ethiopia is a company driven by innovation, offering businesses a platform to connect with the right suppliers and buyers. As it continues to grow, it remains committed to ensuring that its customers receive the highest level of service. The role of Customer Service Representative is integral to maintaining the company’s reputation and ensuring customer satisfaction. If you have a passion for customer service and want to work in an innovative, fast-paced environment, this is the perfect opportunity for you. Apply today and join a company that is shaping the future of business in Ethiopia.