Landmark General Hospital seeks a caring, attentive, and professional Call Center Agent to join our customer service team. As the first contact for patients and visitors, you will be responsible for offering helpful support and scheduling appointments. Your role will also include ensuring clear communication between patients and healthcare staff.
Position: Call Center Agent
Education: Health Officer
Experience: Prior experience in a hospital or healthcare call center is an advantage.
Communication:
Fluent in Amharic and English (excellent verbal and written skills). (Proficiency in multiple languages is preferred)
Ability to convey information clearly and compassionately.
Soft Skills:
Strong multitasking ability and composure under pressure.
Empathy, patience, and professionalism when interacting with patients and families.
Technical Knowledge:
Familiarity with healthcare terminology and hospital procedures
Key Responsibilities:
Patient Communication:
Answer incoming calls promptly and professionally.
Provide accurate information about hospital services, departments, and procedures.
Guide callers seeking medical advice or emergency assistance to the appropriate departments.
Appointment Management:
Schedule, confirm, modify, and cancel patient appointments as needed.
Remind patients of upcoming appointments via calls or messages.
Coordinate with medical staff to ensure appointment availability.
Data & Feedback Handling:
Accurately record and update patient information while maintaining confidentiality.
Collect and document customer feedback to improve service quality.
Assist patients when services are unavailable and escalate concerns when necessary.
Administrative Support:
Follow hospital protocols and communication guidelines.
Participate in continuous improvement initiatives.
Assist with other administrative tasks as assigned.
Location: Addis Ababa
Deadline: July 5th 2025
How To Apply
Interested applicants can submit CV and other documents to the hospital’s HR department in person before 13/6/2025.