Bless Agri Food Laboratory Service Plc is inviting recent graduates to apply for a job opening.
Founded in 2011, BLESS Agri-Food Laboratory is accredited under ISO/IEC 17025:2017. It was created through a partnership between Ethiopian and French investors. The lab is one of Ethiopia’s main bodies for checking food and farm products. It offers testing, product certification, inspection, and training services. The company focuses on ensuring quality and safety in the agricultural food sector.
Position: Junior Customer service Officer & Cashier
Education: BSc in Chemistry, Biology, Food Sciences, or closely related fields
Experience: None
COMPETENCIES:
Knowledge of national and international conformity assessment standards, procedure and practices.
Sense of integrity and commitment to customer satisfaction.
Passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to handle complaints and unpleasant customers patiently and friendly.
Decision making and analytical abilities.
High commitment, devotion, and motivation.
DUTIES AND RESPONSIBILITIES:
Receives or takes samples for testing/analyses in accordance with applicable procedures and principles and ensures their proper registration, coding and handing and forwards to the relevant department. Ensures that samples are received within the scope of the laboratory analysis of the company;
Follows up the status of customer orders and takes the necessary corrective measures in cases of delay or customer complaints;
Receives and properly issues test results, certification and inspection reports, certificates, decisions and other deliverables to customer;
Receives, properly registers and responds to customer enquiries professionally and follows up that customer concerns and complaints are resolved in the best interests of both the customers and the company;
Promotes the services of the company and ensures that they are adequately and professionally elaborated to potential and current customers;
Provides advice and support to marketing and sale sstaff of the company on technical and professional matters;
Establishes and maintains good and transparent working relationship with customers based on formal contract agreements and terms of references;
Liaisons between customers and the relevant units of the company on matters concerning customers;
Absorbs actively all training and coaching schemes provided to him/her;
Collects cash or checks against writing official Company receipts;
Prepares and submits periodic reports on his/her activities; and
Performs other related functions as required.
Location: Legetafo Legedady
Deadline: June 7, 2025
How to Apply:
Interested applicants fulfilling the above requirement are invited to apply by submitting their application letter, CV and supporting documents through email jobs@blesslaboratory.com within 3 days mentioning the position in the subject line. For more information contact through Telephone No. 0116679905/ 0116679231.