Bunna Bank S.C., a leading private financial institution in Ethiopia, invites qualified professionals to apply for the role of Relief Customer Service Officer. Since its establishment in 2009, Bunna Bank has grown to become a cornerstone of Ethiopia’s banking sector, with a strong commitment to innovation and customer service. Over the past 13 years, the bank has achieved remarkable milestones, including raising its paid-up capital to more than 3.2 billion Birr and serving over 1.8 million clients through an expansive network of 333 branches.
As part of its ongoing dedication to delivering top-tier financial services, Bunna Bank recently underwent a rebranding effort to better align with its forward-looking vision. The rebranding was carried out by Berry Advertising, showcasing the bank’s modern approach and commitment to keeping pace with Ethiopia’s evolving economic landscape. Bunna Bank’s consistent growth and transformation highlight its status as a trusted and reliable partner in the financial sector.
This vacancy presents a unique opportunity for professionals to join a dynamic institution and contribute to its mission of enhancing financial inclusion across Ethiopia. The Relief Customer Service Officer position offers a platform for individuals with a background in banking operations to develop their careers in a progressive and supportive work environment.
Relief Customer Service Officer – I (Re-Advertised)
Bunna Bank is seeking a dedicated Relief Customer Service Officer to join its team and support operations across branches under the Dessie District Office, including Lalibela, Wogdi, Meket, Liguama, Tirtira, and Gashena. This role is pivotal in ensuring smooth day-to-day banking activities and maintaining the high standards of customer service that Bunna Bank is known for.
The Relief Customer Service Officer will handle a variety of responsibilities critical to branch operations. These include maintaining account opening registers, ensuring the accurate processing of local and international money transfers, and overseeing the proper entry of customer details into the banking system. The role also involves managing cheque deposits, resolving issues related to insufficient funds, and preparing Customer Payment Confirmations (CPCs). Attention to detail and adherence to regulatory directives from the National Bank of Ethiopia are essential for success in this role.
Candidates must possess a Bachelor’s degree in Accounting, Finance, Banking and Finance, Management, Economics, or related fields. Additionally, applicants should have a minimum of one year of experience in banking operations, particularly as a Customer Service Officer. The ability to adapt to various branch environments and deliver consistent results is highly valued.
Qualifications and Work Locations
Applicants should demonstrate a solid understanding of banking principles and possess excellent communication and problem-solving skills. The role requires proactive individuals who can effectively manage multiple tasks while maintaining a customer-centric approach.
The position is available at six branches under the Dessie District Office: Lalibela, Wogdi, Meket, Liguama, Tirtira, and Gashena. Successful candidates will have the opportunity to work in diverse settings, contributing to the overall success of Bunna Bank’s regional operations.
How to Apply
Interested applicants are encouraged to submit their applications no later than January 18, 2025. Submissions must include original documents, an updated CV, a cover letter, and proof of relevant work experience. Applications are to be submitted online through the following link: https://forms.gle/EAHwgPfE2keChTv57.
Bunna Bank emphasizes that physical application requests will not be entertained. Only highly qualified and short-listed candidates will be contacted for further steps in the recruitment process.
Joining Bunna Bank means becoming part of an organization that values innovation, professionalism, and a strong commitment to customer satisfaction. For those seeking a challenging and rewarding career in Ethiopia’s financial sector, this opportunity offers a chance to make a meaningful impact while advancing your professional journey.