Ahadu Bank, one of Ethiopia’s prominent financial institutions, invites qualified candidates to join its growing team in various positions. Established with the vision of providing inclusive banking services, Ahadu Bank operates with a unique model of banking that prioritizes customer satisfaction and financial inclusion.
Incorporated under the Ethiopian Banking Business Proclamation, Ahadu Bank commenced operations in July 2022 and has since grown to over 100 branches nationwide. With a workforce exceeding 900 employees, the bank aims to deliver innovative and accessible banking solutions across Ethiopia. Built on a foundation of collaboration and customer focus, Ahadu Bank continues to set benchmarks in the banking industry.
If you are looking for an opportunity to be part of a forward-thinking and rapidly expanding financial institution, Ahadu Bank offers a dynamic environment for professional growth and meaningful contributions. Below are the available positions and the requirements to apply.
Customer Service Officer I
The Customer Service Officer I role is designed for motivated individuals who are eager to support front-office operations at Ahadu Bank’s Hossaena Branch. The primary responsibilities include handling account maintenance, processing payment and collection transactions, responding to customer inquiries, and managing both cash and non-cash transactions.
Candidates for this role should hold a bachelor’s degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields. A minimum of one year of relevant banking experience is required. Successful candidates will demonstrate a solid understanding of financial products and services, familiarity with banking procedures, and the ability to address customer inquiries effectively. Proficiency in Microsoft Excel and other Microsoft Office applications is essential, as is familiarity with core banking systems.
This position offers an opportunity to work closely with customers, ensuring their needs are met efficiently and professionally. By joining the Hossaena Branch, you will contribute to Ahadu Bank’s mission of delivering excellent customer service and innovative banking solutions.
Senior Customer Service Officer
The Senior Customer Service Officer position is available at Ahadu Bank’s Bonga Branch. This role requires providing exceptional front-office support, managing accounts, addressing customer inquiries, and processing cash and non-cash transactions. Senior officers also play a vital role in resolving customer issues and ensuring satisfaction.
Applicants must possess a bachelor’s degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or a related discipline, coupled with a minimum of five years of relevant banking experience. The ideal candidate will have in-depth knowledge of banking products, services, and accounting procedures. Strong organizational skills, problem-solving abilities, and advanced proficiency in Microsoft Excel and Office applications are required for success in this role.
By stepping into this senior role, you will play an integral part in enhancing customer relationships and maintaining the operational excellence of the Bonga Branch. Your expertise will directly contribute to Ahadu Bank’s vision of being a leader in inclusive intermediation.
Principal, Banking Business Officer
The Principal, Banking Business Officer position is an opportunity for experienced professionals to lead and coordinate resource mobilization and customer service efforts across Ahadu Bank’s districts. This role involves developing strategies to achieve resource mobilization targets, managing branch performance, conducting market analysis, and ensuring customer satisfaction.
Candidates should have a Master’s (MSC or MA) or Bachelor’s (BSC or BA) degree in Accounting, Economics, Management, Business Administration, Banking and Finance, or related fields. A minimum of seven years of professional experience in a bank, with at least two years in a senior customer service or equivalent position, is required.
This position, based in Addis Ababa, offers a leadership opportunity to make a significant impact on Ahadu Bank’s strategic initiatives. Strong analytical skills, industry knowledge, and the ability to guide branch performance will be key to succeeding in this role. As a Principal Banking Business Officer, you will drive innovation and customer-centric practices while ensuring the bank achieves its growth and performance objectives.
How to Apply
Qualified and interested candidates are encouraged to apply online via the following link:
Apply Here
Please ensure that all application materials are complete and submitted before the deadline. Only shortlisted candidates will be contacted for further evaluation. For additional information or assistance, you may reach out to Ahadu Bank at +251-11-5-260-795.
The deadline for applications is January 17, 2025.
Join Ahadu Bank and contribute to transforming Ethiopia’s banking landscape. Whether you are an aspiring customer service professional or a seasoned banking expert, this is your chance to grow with one of the country’s most dynamic and innovative financial institutions. Apply today and take the next step in your professional journey.