Ethiopost is Ethiopia’s principal postal service provider, with over 600 branches across the country. Ethiopost’s new vision is to be a global leader in postal services and a preferred partner in logistics, financial and government services.
Ethiopost is a state-owned enterprise (SOE) tasked with the establishment and expansion of postal services in the country. It is the designated postal operator (DPO) that provides postal services throughout the Ethiopian territory in order to fulfill the government’s universal service obligation (USO).
Position 1: Junior Sales Officer
Education and Experience: BA degree with 0 years of experience
Strong communication skills, including the ability to effectively communicate with a variety of stakeholders
Responsibilities:
Build and maintain strong relationships with existing and potential customers. Address their queries, concerns, and provide excellent customer service to enhance customer satisfaction and loyalty.
Offer accurate and up-to-date information about the organization, its services, products, or events. Stay informed about relevant updates and changes to ensure the information provided is current.
Support the sales team in the entire sales process, including preparing sales presentations, proposals, and quotations. Coordinate with internal departments to ensure timely and accurate delivery of products and services to clients.
People required: 26
Location: Addis Ababa
Position 2: Junior Customer Care Officer
Education and Experience: Degree in management, business administration with 0 years of experience.
Responsibilities:
Respond to customer inquiries, concerns, and complaints promptly and professionally. Help, troubleshoot problems, and provide appropriate solutions to ensure a positive customer experience.
Thoroughly understand the company’s products and services to accurately address customer inquiries and educate them on product features, benefits, and usage.
Handle customer orders, process transactions, and ensure timely delivery of products or services. Collaborate with relevant departments to expedite order fulfillment.
Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions. Take ownership of problems and follow through until they are satisfactorily resolved.
Communicate effectively and empathetically with customers using clear and concise language. Adapt communication style to suit the customer’s needs and ensure a positive interaction.
Actively collect and document customer feedback to identify trends, recurring issues, and areas for improvement in products or services. Relay feedback to appropriate departments to enhance overall customer satisfaction.
Location: Addis Ababa
Deadline: May 24, 2025
How to Apply:
Interested applicant who fulfill the above requirement are invited to submit application letter, CV and relevant academic document:-
recruitment@ethio.post