Siket Bank, a trailblazer in Ethiopia’s financial industry, is offering an exciting opportunity for individuals with a passion for customer service. As the bank gears up to provide full-scale banking services, it is actively seeking talented Receptionists to join its team in Addis Ababa. This role offers a chance to work in a dynamic environment where professionalism, organization, and client satisfaction are at the forefront.
About Siket Bank
Siket Bank, formerly known as Addis Credit and Finance S.C., is poised to make a significant impact on Ethiopia’s banking sector. Headquartered in Addis Ababa, the bank was officially launched at the prestigious Skylight Hotel and has since been making strides toward revolutionizing financial services in the country. With a license from the National Bank of Ethiopia, Siket Bank is transitioning from its current microfinance services to offering full-fledged banking solutions, catering to a diverse clientele.
Even as the bank prepares to expand its operations, it remains committed to its roots in microfinance. This dual approach ensures that Siket Bank serves a broad spectrum of customers, from individuals and small businesses to larger enterprises. With a focus on innovation and excellence, the institution is set to redefine how financial services are delivered in Ethiopia. By blending modern banking practices with a deep understanding of local needs, Siket Bank is laying the groundwork for a brighter economic future.
Siket Bank’s dedication to customer satisfaction and its commitment to professional growth make it an ideal workplace for individuals eager to make a meaningful impact in the financial sector. Joining this institution means being part of a transformative journey that prioritizes community development, economic progress, and employee empowerment.
Position: Receptionist
Receptionists at Siket Bank play a vital role in shaping the customer experience, serving as the first point of contact for clients and visitors. This position requires a friendly, organized, and professional individual who can manage a variety of responsibilities with efficiency and poise.
Responsibilities of a Receptionist
Receptionists are the face of the bank, tasked with greeting customers warmly and ensuring their inquiries are addressed promptly. They direct clients to the appropriate departments, answer basic questions about banking services, and assist with scheduling appointments. This role also involves handling incoming phone calls, taking messages, and ensuring calls are routed to the correct personnel.
Additionally, Receptionists help maintain the entrance area, ensuring it remains welcoming and organized. They log visitor information, issue badges when necessary, and uphold safety and security protocols. Their duties extend to providing information about bank products and promotions and assisting with administrative tasks like managing mail or office supplies. Receptionists must remain professional under pressure and ensure compliance with the bank’s standards at all times.
Educational and Professional Requirements
To qualify for this position, applicants must hold a minimum of a BA Degree in Human Resource Management, Business Administration, Management, Public Administration, Hotel and Tourism Management, or a related field. Candidates should have at least two years of experience in customer service or as a receptionist, preferably in a financial institution.
Exceptional communication and interpersonal skills are crucial for success in this role, as is proficiency in basic computer applications like Microsoft Office. While knowledge of banking products and services is an advantage, it is not mandatory. Additional certifications or training in office administration or customer service are considered a plus.
Why Join Siket Bank?
Siket Bank provides a supportive and professional environment for employees to thrive. The Receptionist role is based in the bank’s Addis Ababa headquarters, located in the bustling Piassa area. Working here means being part of a growing organization that values its employees and offers opportunities for career advancement.
The work environment is primarily office-based, involving interaction with customers in person and over the phone. Receptionists may occasionally handle multiple tasks simultaneously, making time management and organizational skills essential for success. Siket Bank places a high priority on maintaining a professional appearance and demeanor among its staff, reflecting the institution’s commitment to excellence.
Application Process
Qualified candidates are encouraged to apply by submitting a detailed application letter accompanied by non-returnable photocopies of their CV, educational certificates, certificates of work experience, and any relevant training documents. Applicants should also bring original certificates for verification during the registration process.
Applications must be submitted within seven working days of the job announcement. Registration takes place at Siket Bank’s Headquarters, located on the 5th floor of office number 509 on Churchill Road in Addis Ababa. For more information, candidates can contact the bank at 0111-26-30-42.
Application Deadline
The deadline to apply for this position is December 16, 2024.
Final Thoughts
Joining Siket Bank as a Receptionist is more than just a job; it’s a chance to be part of a dynamic team working to redefine Ethiopia’s financial landscape. If you have the skills, experience, and enthusiasm to excel in this role, don’t miss this opportunity. Apply today and take the first step toward a fulfilling career with one of Ethiopia’s most promising financial institutions.