Little Technologies, a leading pan-African technology company, continues to redefine convenience across the continent. As one of the largest ride-hailing platforms in Africa, Little has established itself as a brand that not only connects passengers to drivers but also provides a wide range of services including mobility, delivery, and payment solutions. Operating in cities across Kenya, Uganda, Somalia, Zambia, Tanzania, and now Ethiopia, Little Technologies stands as a beacon of innovation and customer service excellence in the fast-paced, digital economy of Africa.
Founded with a mission to make daily life easier through technology, Little Technologies has quickly grown to serve hundreds of thousands of users. Their commitment to creating an efficient and transparent platform has earned the trust of their customers and positioned them as a leader in Africa’s rapidly evolving ride-hailing market. With their diverse service offerings, Little Technologies provides users with everything from easy transportation to reliable delivery and payment services, making the company a vital player in the tech landscape across East Africa and beyond.
Little’s success is built on their dedication to customer satisfaction, innovation, and technological advancement. The company is consistently working to expand its footprint and improve its services, ensuring that their users experience convenience, safety, and reliability at every turn. With a strong presence in major cities and a focus on enhancing the mobility experience, Little Technologies is now inviting passionate individuals to join their team in Ethiopia through an exciting internship opportunity.
Customer Service Internship: A Gateway to Professional Growth
Little Technologies is currently offering a Customer Service Internship in Addis Ababa, Ethiopia, aimed at helping young professionals gain valuable hands-on experience in a fast-paced work environment. This internship position provides an excellent opportunity for individuals who are interested in the technology and customer service sectors. The customer service intern will play a key role in supporting the company’s operations by assisting with customer inquiries, resolving complaints, and ensuring that users have a seamless experience with Little’s services.
As part of the internship, you will be responsible for responding to customer queries through various channels, including phone calls, and ensuring that each customer’s issue is addressed in a timely and professional manner. The role also involves managing customer records, maintaining accurate documentation, and assisting in the improvement of customer satisfaction and retention. By providing support to the team, you will contribute directly to the enhancement of the customer experience and help reinforce Little Technologies’ commitment to excellence.
Interns will gain valuable exposure to the inner workings of a large tech company, working closely with professionals across different departments. This hands-on experience is perfect for individuals looking to build a career in customer service or the tech industry, offering insights into the challenges and rewards of working in a fast-growing company. The role is designed to be a learning experience, with plenty of opportunities to develop communication, problem-solving, and organizational skills.
Qualifications and Skills: A Perfect Fit for Young Professionals
The Customer Service Internship at Little Technologies is open to all individuals who are eager to learn and contribute to the company’s success. The internship requires no prior professional experience, making it an ideal opportunity for those who are fresh out of school or seeking to gain experience in the customer service field. Applicants should have completed their studies in any field, and while a background in customer service or technology is an advantage, it is not a requirement.
The key skills required for this role include strong communication and interpersonal skills, as the intern will be interacting with customers on a daily basis. The ability to handle pressure in a fast-paced environment is also essential, as the role will involve managing multiple tasks at once and addressing customer issues promptly. Basic computer skills are necessary for maintaining customer records and supporting the team’s efforts to improve satisfaction levels.
As an intern, you will also need to be highly organized, able to prioritize tasks, and work efficiently both individually and as part of a team. The position provides the chance to grow within a dynamic company that places a high value on its employees’ development. It is an exciting opportunity for those who want to build a career in customer service or gain valuable work experience in a leading tech company.
A Step Towards Your Career in Customer Service and Technology
This internship position at Little Technologies is more than just an entry-level job—it’s a stepping stone toward a fulfilling career in customer service, technology, or even marketing. Little Technologies offers interns a chance to learn directly from experienced professionals who are passionate about innovation and customer satisfaction. Through this internship, you will gain practical skills and knowledge that will serve as a foundation for your future career.
The role is based in Addis Ababa, Ethiopia, and the internship duration provides ample time to acquire valuable experience that can be used to advance in the tech or customer service industries. As the deadline for applications is approaching, now is the perfect time to apply for this exciting opportunity.
How to Apply
Interested candidates who meet the qualifications are invited to apply by bringing their application in person to the following address:
Location: Bole Dembel, Bitweded Bahiru Abreham Tower, 9th Floor, At the Reception Desk
Deadline: November 30, 2024
This is a great opportunity for recent graduates or those looking to start their careers with one of the leading companies in the ride-hailing and tech industry in Africa. Don’t miss your chance to be part of an exciting, fast-growing company that is shaping the future of mobility and customer service in Africa.
Why Choose Little Technologies?
Joining Little Technologies as an intern means becoming part of a company that’s at the forefront of innovation. You’ll be part of a dynamic team that values collaboration and creativity, working together to deliver outstanding services to customers. Little Technologies believes in the growth and development of its employees, providing a supportive environment for learning and career progression. With a focus on empowering the next generation of leaders, Little Technologies offers more than just a job—it offers a chance to build a career in a high-impact, forward-thinking company.
If you’re passionate about customer service, eager to learn, and ready to take the next step in your career, this internship is the perfect opportunity for you. Apply today and start your journey with one of Africa’s largest and most exciting technology companies.