Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast growing organization with a mission of making e-mobility accessible to everyone in Africa through its innovative products and services.
Yazawa Spare Parts is a trailblazer in Ethiopia’s automotive industry, proudly standing as the nation’s first dedicated spare parts shop for electric mobility vehicles (EMVs). Established in March, 2024, we are committed to supporting the burgeoning EV ecosystem and ensuring a seamless ownership experience for our customers. It’s currently looking to expand its team with exceptional talent that will ensure premium service to its customers.
Position 1: Junior People and Administration Officer
Requirement
Bachelor’s degree in business fields such as Management, HR, Business Administration or closely related fields
0 – 1 year experience in a fast paced environment in a similar position
Excellent verbal and written communication skills
Excellent analytical and problem solving skills;
Excellent organizational skills and efficiency;
Excellent sense of initiative, ability to set priorities and work under pressure with accuracy and dedication;
Good knowledge of the Ethiopian labor legislation
Good experience working with basic technology tools such as word, excel, email etc.
Location: Addis Ababa > https://forms.gle/3ihbXmZ4KewDPpvW8
Position 2: Customer Engagement Officer
Education & Experience
Bachelor’s degree in Communications, Business, Customer Service, or related field.
1–2 years of experience in a customer support, call centre, or front-facing service role.
Experience in a tech, mobility, retail, or logistics company is a plus.
Familiarity with CRM or ticketing tools (e.g. Zoho Desk, Freshdesk, Zendesk) is preferred.
Skills
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Proficient in using phones, chat platforms, and customer support systems.
Comfortable handling multiple tasks in a fast-paced, high-volume environment.
Ability to remain calm and professional under pressure or when dealing with frustrated customers.
Basic data entry and reporting skills using Google Sheets or CRM dashboards.
Location: Addis Ababa > https://forms.gle/j3vVZ8qdLUZXqHkG9
Position 3: Customer Success Officer
Educational Requirements:
Diploma or Bachelor’s degree or equivalent required.
A diploma or certification in mechanical/electrical engineering, automotive repair, or a related technical field is a plus or equivalent qualification
Experience:
Prior experience in customer service, administrative support, or technical roles is preferred but not essential.
Experience in a repair workshop or maintenance environment, especially with e-bikes, is advantageous.
Technical Skills:
Basic knowledge of e-bike systems, mechanical components, and repair processes is beneficial.
Proficiency in using standard office software (Microsoft Office Suite, Google Sheets, Docs, etc.).
Familiarity with customer relationship management (CRM) software or repair tracking tools is an advantage.
Location: Addis Ababa > https://forms.gle/7rYFw33N696fvMMy9
Position 4: Quality Assurance Supervisor
Education:
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field.
Experience
Minimum of 2 years of hands-on experience in quality control or quality assurance, preferably within a manufacturing or assembly environment.
Proven experience in leading or supervising quality teams, including task coordination and performance monitoring.
Familiarity with inspection tools, measuring gauges, and defect classification or grading systems.
Skills & Competencies:
Strong attention to detail and consistency in applying inspection procedures.
Working knowledge of basic quality tools (checklists, inspection forms, 5 Whys).
Good interpersonal skills to coordinate with production, warehouse, and maintenance teams.
Ability to manage a small team and provide on-the-job coaching.
Basic computer skills (Excel, Word) for documentation and reporting.
Location: Addis Ababa > https://forms.gle/VH3DdsU7FKWyjcnN7
Deadline: May 30, 2025
How to Apply:
Qualified and interested candidates should apply through:- Dodai Application Form.
Only shortlisted candidates will be contacted.