TradEthiopia is an online B2B marketplace that aim to interlink businesses. Our web based B2B platform is enabling farmers and other businesses to get potential local and international buyer for their products with a fair value at their convenience. Also finding potential input suppliers at ease with a competitive price using just their cellphones without even traveling to a physical market place.
TradeEthiopia Business TV &Radio is dedicated to creating innovative, business-focused content, including podcasts, promotional videos, and shows. Join our team and help us drive impactful storytelling for businesses in Ethiopia and beyond.
Position: Customer Service
Qualification:
Bachelor’s Degree in Business, Communications, Marketing, or a Related Field: Required for applicants with a focus on candidates with a BA degree.
Advanced coursework or certifications in customer service, communication, or industry-specific areas (Optional but advantageous).
Ability to Work under Pressure: Staying calm and maintaining performance during peak times or high-stress situations.
Availability to Work Evenings, Weekends, or Holidays: Some customer service roles require flexibility to cover various shifts.
Experience:
At least 0-1 years’ of relevant work experience
Ability to stay calm when customers are stressed or upset.
Comfortable using various social Medias.
Experience working with customer support.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Experience in customer service or call center background preferred
Knowledge of multiple languages English is Must
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Talking to people and proactively solving issues.
Be responsible for converting customers into passionate evangelists
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about service/product, pricing and availability
Work with internal departments to meet customer’s needs
Data entry in various platforms
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Role Description:
To provide customer satisfaction on every call / e-mail.
To ensure closure of the orders / e-mail within the prescribed TAT
To provide speedy resolution
Willingness to work in 1 rotational week off & rotational Shifts
To resolves service problems by clarifying the customer’s complaint
Excellent in providing customer service
Time management
Polite while dealing with people on calls and emails
Should be flexible to work, in order to resolve client queries
Should be proactive in following up on customer queries
Should have previous customer support experience(voice / chat)
Location: Addis Ababa
Deadline: June 9, 2025
How to Apply:
Interested applicants can apply via email address; employer@enisra.com
We strongly encourage female applicants to apply. TradeEthiopia is committed to building a diverse and inclusive workplace.