SantimPay Financial Solutions S.C. is an Ethiopian fintech company focused on a modern payment solutions that enable merchants to accept payments at any time and place.
As a Relationship Officer in the tech industry, you will play a crucial role in managing and strengthening relationships with our clients, partners, and users. You will serve as a bridge between our technology solutions and client needs—ensuring satisfaction, encouraging adoption, and identifying growth opportunities. The role requires a blend of technical understanding, excellent communication skills, and a customer-first mindset.
Position: Relationship Officer – Tech Industry
Qualifications and Skills:
Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
1–3 years of experience in customer success, client relations, or technical account management within a tech company.
Basic understanding of SaaS, cloud services, APIs, or enterprise software solutions.
Strong interpersonal, communication, and problem-solving skills.
Ability to explain technical concepts in simple terms to non-technical users.
Experience using CRM or client management tools (e.g., Salesforce, HubSpot, Zendesk).
Detail-oriented with a passion for providing exceptional customer experiences.
Preferred Attributes:
Previous experience in a B2B tech environment (e.g., software, fintech, health tech, edtech).
Familiarity with project management tools like Jira, Trello, or Asana.
Ability to thrive in a fast-paced, agile, and customer-driven environment.
Location: Addis Ababa
Deadline: May 23, 2025
How to Apply:
Interested and qualified applicants can send your CV and application letter to hr@santimpay.com by May 23, 2025.
Note: Don’t forget to send us your complete resume (CV and Credentials in a PDF Format), with the subject line “Position Title – Application”.
Incomplete applications will not be accepted.